Tech Support Managers from Spain, USA, UK, Germany, Sweden, Benelux and France, together with the Support Managers in HQ and myself. They are the ones that make it happen everyday!! I’m so proud! Thank you guys, you are great!!!
Posted by Leyre Velasco, November 3rd, 2009
Do I have a virus? Am I protected with my current antivirus? Can I post in the Panda Forum? How can I activate my product?
All the answers to these questions and many more can be found in Panda antivirus Technical Support website. Resolve yourself your query any time of the day and from anywhere in the world.
Do you still not know it? Access now the Technical Support page and see it for yourself!! At the product level, Panda offers an extensive Knowledge Base which includes the most searched solutions tailored for you.
From the free antivirus option, you will be able to scan your computer completely free through an online scanner, detecting malware infections, such as threats, rootkits, trojans, identity theft, etc. Besides, from the Panda Support page, you will be able to access the Customer Service section, containing the most frequently asked questions about modifying your customer details, a password reminder wizard and so on.
Last but not least, we would like to highlight the Support Forum, a community meeting point where you can discuss technical and off-topic issues, make suggestions, share your experiences about the Panda products and of course, find solutions to your questions. Why don’t you join in? Simply register and take an active part in the forum!!
How else can we improve Support? Share your suggestions with us! We would be delighted to hear from you!
Posted by Nerea Bezares, 29th October, 2009
Computer fraud is an everyday issue. We are becoming accustomed to hearing on the news about criminal groups that clone credit cards, hack mail accounts, bank accounts, etc.
Most of these scams are carried out withour the user’s knowledge. The process is transparent until the scam is complete. However, in the case of phishing, users knowingly send their bank details to an email address (or website), and therefore have an active role in the scam.
Despite the best efforts of banks to warn users about these risks, victims still fall into the same traps. Today however, I would like to talk about another scam we have encountered on the Internet. It’s a traditional scam adapted to use a combination of new technologies to defraud users.
Ever heard of the pigeon drop scam before? Basically, it involves convincing a victim or ‘pigeon’ to give up a sum of money in order to obtain a larger sum of money. The result however is that the scammers end up with all the money.
There are many variations, but typically, the victim is presented with the chance by one of the scammers -who will often appear to be extremely naïve or stupid- to get a large sum of money (or valuable object) in exchange for a much smaller amount. A stranger (in reality, one of the scammers) will invariably appear, encouraging the victim to seize this ‘opportunity’. The victim hands over his money in exchange for the bag or envelope containing his sudden windfall, which, as the bag has been switched, turns out to be strips of newspaper or other worthless material. By this time the scammers have made off with the victim’s money, and the ‘pigeon’ will rarely report the crime through guilt or shame.
As innovation is all the rage among the criminal fraternity, we now have a technological version of this traditional scam. A user receives an email explaining how easy it is to become a hacker and get hold of a list of credit card numbers which can then be used to buy things online, transfer money out of people’s accounts, etc.
To access the list, the user simply has to forward his own credit card details to the sender of the email, who is –needless to say- the real hacker. The hacker will then be able to use the credit card for whatever he wants. The scammed user will not know how to explain it to the authorities, as on the one hand, he has given out his details voluntarily, and on the other, he did so to steal from other users.
What do you think about this scam? Do you think those who attempt to scam others deserve what they get?
We remind you we are in the Tech Support Forum and on http://twitter.com/PandaTechSup
Posted by Leyre Velasco, 27th October, 2009
The term Web 2.0 is associated with web applications which facilitate interactive exchange of information, data sharing, and collaboration on the world wide web. It is thought to have been coined after a conference held by O´Reilly media in 2004. The web 2.0 philosophy promotes web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, not to mention social networks aimed at various sociological profiles.
Companies are more and more implementing community knowledge bases enabling users to solve product and customer service issues on their own. In Panda Security, we are particularly sensitive to this issue and have deviced additional means of Support such as forums, multimedia tutorials, blogs, etc.
The Panda Security International Technical Support Forum for example, enables not only moderators, but users to directly help one another. These new sources improve the quality of support as massive feedback is obtained directly from the users themselves. Community knowledge bases create smarter, more informed customers and users. Content can be authored by both internal and external resources providing a rich source of information relating to the company’s products and services. What´s more, collaboration is a key issue: It improves decision-making, and enables knowledge workers to meet mission objectives with the best information available. However, for an average user, technology in this regard may have already gone too far, and the user finds himself not really prepared to face the trend in technology, some users even questioning the validity of all these tools.
So, before web 3.0*, the natural evolution of web 2.0, spreads, let´s test how web 2.0 you are!! Simply fill in this quiz on social media and web 2.0 by Quizible and check how many of the 32 icons you recognize!!
Web 3.0*: a concept which aims to transform the network in a data base, in search of making content accessible by non-browser applications and towards artificial intelligence and the semantic web.
If you think you need to improve your web 2.0 skills, check this video to grasp the basic concept of web 2.0!
Why don´t you share your experiences with us and tell us which of the various collaborative tools you find most useful generally speaking? Thanks a lot! Your feedback is really useful to us, as we constantly work to provide you with the most user-friendly tools!!
Posted by Sean-Paul Correll, October 21, 2009
Banking Trojans are one of the most prevalent Malware species in the threat landscape today. Malware authors aim to keep infections live and undetected long enough so that they can get what they are really after: money.
Financial motivations lead malware developers to craft the stealthiest banking Trojans to steal personal and financial data for further exploitation on the black market. Day after day innocent victims are hacked with the end result being an emptied out bank account.
This video demonstrates how dangerous and stealthy banking Trojans can be and why we must continue to raise awareness on the issue.
Make sure your Panda Security–antivirus solution is up-to-date, we’ll take care of protecting you while you use your bank online.
As you can see, the criminal mind is quite creative, but you can avoid falling victim by paying attention and implementing the necessary security measures.
Would you like us to mention any other information that can help people avoid these crimes? Why not tell us about it?
If you still have a banking trojan problem, we remind you we are in the Tech Support Forum and on http://twitter.com/PandaTechSup
e-Knowledge Department
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