La Piazza Blog - PANDA SECURITY SUPPORT

Good morning,

Well first off I’d like to welcome you all to the next new phase of the support services provided by Panda Security. We have strived to make some significant changes in the way we provide support and advise to our customers and this has been done so by implementing a newer support Forum located at http://support.pandasecurity.com/forum/ with the addition of this blog, technicians from around the globe along with our customers now have another means of interacting with one another to improve the sharing of our expertise and knowledge.

So again I’d like to welcome you all to the new site and hope you enjoy the experience.

Tony

Hi,
Great news! Let´s use them.
Cheers

I love the forum. I have had a problem of activation and easily I have solved it. Thank you.

I am very frustrated. I installed Panda on my notebook a couple of weeks ago and it has not updated since that time.

I have updated my Panda Security but my status still says DANGER-SOLVE, and i can’t seem to solve this problem, HELP!!!

Lately, whenver I attempt to go to a web site I find on Google or Yahoo search engines, I am redirected to other sites, usually 3 times at each attempt.

I have done 2 complete HD scans to no avail.

cannot activate product have tried twice states error occured

i get error code0907 tahat mens the activation code is incorect but it is that code in the cd cover so nowe i cant get it regestreitet

I purchased your product to put on a computer used for presentations only. It never gets connected to the network. How do I download updates to keep viruses out of the system?

Before you ask. It is in an area that cannot have a network connection.

It looks like an activation code is a common problem. This should be simple to solve but it indeed is not. Do you have acustomer support toll free number? Giving a phone number is really providing support and service to your customers. I don’t think this is to much to ask. Do lyou know what customer service means? My husband and I both have business and if our customer support was anything like yours we would both be out of business.

I’d like to know how to permanently remove >> C:\USERS\Computer Name\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\Computer Name@AD.YIELDMANAGER[3].TXT << from my system (shows up as Spyware). If it’s not possible then a solution to have Anti-virus exclude it from scans.

As for Panda Internet Security 2009 and since I started using Panda back in 2004 I have to say that I have less worries about my computer than when I was using Norton or McAfee. Norton built-in troubles & McAfee charging a fortune for the same product Panda supplies but for three times or more the price. Panda’s Support Team, Marketing and Customer Service has been nothing but Exceptional since Day 1, four + years ago. I Thank You Panda Staff one and all.

Sean

Hi - not sure if this is the place to ask this kind of question. Here goes… Netflix has recently moved towards using Silverlight to show video. One this change was made I am unable to launch and watch movies on my pc. I worked with Netflix deep support and we concluded that Panda was preventing linkage to netflix servers. We looked at various setting in IE and took other actions. When I disabled panda I was able to connect and load movies. Anyone have a solution to this?

I have a spyware virus that keeps trying to automatically load a scanning program called “Security 2009″. Its obviously not a panda product. it then popped up a full background warning that the computer was infected. it has now progressed to the point where I get kicked out of windows to the blue warning screen after rebooting each time. I’m working in safe mode but having no luck. I’ve done the panda scans. they found and eliminated items, but no luck yet. any help?

I cant remember my user id, password and the email account that i gave in the moment that i configure panda security. I need to make an update. What can i do?

Why do I keep getting a message saying VULNERABILITY MS06_006
last week i was a victim of fraud .I understood that with the PANDA security I have installed .I was protected .How do I stop this message keep coming up on the screen. Thanks

I can not activate my 2009 Panda Internet security for Vista the software will not connect to your server. To that end I can not update either. Please assist!

Thabk you so far Panda. If is it.

@Tom
I mea n

“N”

password,,,para ativação do serviço..

ENVIAR PARA MY EMAIL..

My computer was one of three computers sharing Panda Software. When the software expired, I went it alone and purchased Panda Internet Security 2009. I am now getting prompts every few minutes reminding me to renew the old software that I don’t now need. These constant reminders are quite a nuisance. I contacted Panda on FIVE occassions asking how I would cancel these prompts but have not even got the courtesy of a reply. So much for Panda after-sales support.

Can anyone please help?

Thanks.
Fintan Lynch

I bought panda security, now how do I activated It? Where do I get the code? It does not show in the screen.

Ed. Ludi

My hotmail account was hijacked on June 19th by email scammers posing as Windows Live.
Please register my new email address as this one.
I just went online to change my email address, but it asks for username and password… neither of which I remember.
If someone can send me an email to my new address, I will provide the serial# of my Panda Security CD to confirm I am who I say I am.
Thanks for your help.
I’ll be sure to write my username/password inside the CD pkg this time

Ye id like to ask if there is any phone number that you can contact the support… beacusse i cant find any questions even similar to my problem…

Hi Daniel , which country are you from?

Hi, I have Panda antivirus Pro running for about 6 months and recently Windows updated my PC with SP3 and Internet Explorer 8 and since then Panda can not connect to the update server error 12029. I have removed SP3 and IE8 but it still has the same problem, has anyone else had this problem or know how to solve it?

Thanks
Terry

I have installed 2009 global protection and I can not activate this product, my operating system is XP home, the activation code on the envelope is SSUY3A-33225526 says this is not a vald code I don’t know what to do. Can someone help me

Hi
I have been receiving error messages for JIT DEBugging. I have no idea what this is or how to correct it. I have been getting a blue screen error message. Today I tried to update Panda and it said I was not registered. I received an error code 401. The computer is truly messed up. I am not sure what Microsoft downloaded since june 9 which is my last Panda update…..please help

im not protected against unknown viruses how do i fix this

I installed the new Panda security 2010 and it is in Japanese. How do I change to English?

Hi Andrew,

Thank you very much for posting in our blog! As for your question as to how to change to English your antivirus, I would advise you to search for a solution in our new Technical Support forum, where our team of expert technicians can surely assist you.

Thanks again,
Panda Community blogger

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: …es\Panda Security\Panda Internet Security 2009\TPSrv.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application’s support team for more information.

I CANNOT USE MY USER NUMBER AND IT KEEPS POPING UP THAT I NEED TO ACTIVATE.. I HAVE BEEN ON PANDA FOR TWO MONTHS. I DON’T SEEM TO UNDERSTAND

Please Annette, plce your question in our forum, an we will be delighted to help you.
http://support.pandasecurity.com/forum/
Best,

I bought penda 2009 and i have problem to install it. any one t help

I HAVE RECENTLY RENEWED MY PANDA ANTIVIRUS BY TELEPHONE but have received no acknowledgement.
Please give me your postal address in order that I can write to you.

Leo Bennett