La Piazza Blog - PANDA SECURITY SUPPORT

How do I tell Panda that a file it labels as a virus isn´t a virus?

The previous version of Panda didn´t label this file as a virus. It is the startup file for a game that I have bought for expensive money and now Panda has deleted said exe file.

So now I can´t play the game. Which is bothersome since I paid a lot of money for it.

What can I do?

Hi manga,
For a technical answer, please write your query in our technical forum in English or in Spanish.

Best regards,
Ana

Miceosoft visual c++ runtime library Get message “Runtime error” Program es\Panda security\Pandaglobel protection 2009\pser.exe

Sorry, Microsoft Visual C++

Microsoft visual c++ runtime library Get message “Runtime error” Program es\Panda security\Pandaglobel protection 2009\pser.exe

hi, my product panda IS2008 show me error 12031 in the actualization.
the application registered, in the window show the dont have a conection active, when i trying verify my insert data.

I recently had to have my Dell notebook Inspiron 1720 restored by Dell technicians. Two days later I tried to download Adobe CS4 and the software informed me that I neede Service Pack 1 & 2. I contacted Dell Tech support and the tech went to Dell’s website and downloaded both. After almost 3 hours of downloading and installing, the last screen was something about the service packs did not download correctly and were being uninstalled? It was late, so I did not contact the Dell tech again. Is Panda causing my problem? I’m also noticed that automatic updates are not laoding properly either. Beside many of them it says “failed”. Will you please help me!

PS: I have Panda Internet Security 2007 and Windows Vista Home Premium.

I have been using PAV 2009 but haD TO REFORMAT MY HARD DISK. Need download of program. I am customer # XXXXXX, User XXXXXXXX, password XXXXXXX. Believe expir. date 12/3, but planning to update Should I buy PAV 2010 now or reinstall 2009 ver.?

i Ani
here is my problem
panda security expire , i paid 67,73$ , panda cash my money but no anti virus for me.
i have receive a confirmation order #XXXXXXXX
my client no # XXXXXX
Product Name: Panda Global Protection 2010 (Up to 3 PCs) - Renewal - 6 months
User: XXXXXXXX
i have sent email ,no answer
if u cant help me could you direct me to the right dep.
i even tried calling , coud’nt get any help
thank’s in advance
pierre

firewall will not enable-on the 2 pc i installed pro 2010-why is there no help on this in the support

How can I put the program on my third computer. It is telling me I dont have any more downloads but I have only put it on two computers and I paid to be able to put it on 3.

Hi JIm,
Thanks for posting.
For a technical answer, please write your query in our technical forum.

Best regards,
Cristina

@nilmar

Hi nilmar,
Thanks for posting.
For a technical answer, please write your query in our Technical forum

Best regards,
Cristina

@Gary

Hi Gary,
Thanks for posting.
You need a technician to determine the possible cause for your “incident”. Please, enter our Technical forum and ask the experts about the issue you describe. I am sure they will give you a proper answer.
Best regards,
Cristina

@Gerald Schoenfeld
Hi Gerald,
For security reasons, I have erased your customer ID and Panda credentials from the post above. Regarding your query, as long as your license is active, you can download the product you have purchased as many times as you need.
In Panda Support website you can read all the steps you need to follow (http://www.pandasecurity.com/homeusers/support/card?id=70003&idIdioma=2)

If you need further assistance, please post in Panda Technical forum
Hope this helps
Kind regards,
Cristina

@pierre rivard
Dear Pear,

For security reasons, I have erased your personal data from your post above. Further to your post. I have checked your data and the renewal process was correct. If you need to download and install the software, you only need to enter the website and, by using your Panda User Id and password, download and install the software.
This link might be helpful
How do I download the latest version of Panda Global Protection 2010?
If you need further assistance, please post in Panda Technical forum
Hope this helps
Kind regards,
Cristina

@ben
Hi ben,
Please refer to our Technical forum. Post your issue there and our experts will help you.
Kind regards,
Cristina

@Lana
Dear Lana,
Thanks for your post.
You should not have problems installing the software in a third computer. In fact, the intallation process should be exactly the same as for the other two computers:
If you used a CD-rom, enter the CD-rom in the 3rd computer and follow the steps of the installation wizard.
If you downloaded the software from the Internet, just copy the executable file to the 3rd computer and run it.

Then, make sure you have entered your user name and password in the Update window and that the update process runs correctly.

If you need further assistance, please post your technical queries in Panda Technical forum and our experts will help you.
Hope this helps

Kind regards,
Cristina

my panda software keeps advising me to restart to keep my computer protected, i have done this time and time again and still says that, what do i do

@paul mardlin

Hi Paul,
Please refer to our Technical forum and our experts will help you.
Kind regards,
Nerea

Tengo comprado el panda para tres años on line, he cambiado el ordenador y no se instalarlo

Hi,
Panda keeps preventing me from wireless printing. I have to log off the router and log back in to print. I have added the printer IP address and the HP software, but the problem still persists

I renewed my panda for 2010, but the icon is no longer on my computer and it is not showing under programs. What do I need to do to access panda to scan my computer

I just bought Internet Security 2010 for 3 pc’s. I upgraded my Vista operating system to Windows 7 and am trying to install but getting the error message. In the dialog box to correct the error it says to go to D:\InternetSecurity\NT but I can’t get there plus it is for Vista. Please help.

my panda software keeps advising me to restart to keep my computer protected, i have done this time and time again and still says that, what do i do

I was sent an Email that was supposed to contain a link that would take me to a form to fill out for a refund.But when I click the link, or any link on the page all I get is my inactive Microsoft mail.

Hi,
Even though I have given permissions to Panda to my allow the IP address of my wireless HP printer, I still have to disable Panda firewall in order to print. How do i avoid this>

Hello, dear
I have a question; until yesterday I used my pc normally, end in open fase,my Panda GP 2010 was runned well. So, now durind the initial fase of the analisis of the pc, they stop himself, without external problems, as I am thinghing. I am sorry for my englis but it is so. Please, help me. thangs.
Ps. I did’ nt received the required cd-rom.

I have Panda 2008 and reciently purchased a new computer with windows 7 on it and would like to know if you have an update for windows 7 for my panda 2008 ? Thank You Ed

Hi Paul,
Please refer to our Technical forum (ES) and our experts will help you.
Kind regards,
Leyre

Hi stuart,

Hi Paul,
Please refer to our Technical forum and our experts will help you.
Kind regards,
Nerea

Hi Dena,

Please refer to our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi Dianne,

Please refer to our Technical forum and our experts will help you.
Kind regards,
Nerea

Hi Franco,

Please refer to our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi Ryan,

For technical issues regarding Panda products, please refer to our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi stuart,

Please refer to our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi ED,

Please refer to our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi Ed,

Please access our Technical forum and our experts will help you.
Kind regards,
Leyre

Hi esperanza (not paul ;-))

By the way, you can access our forum in English or Spanish, I sent you the link for the forum in Spanish before, but enclosed you will find the link to the forum in English too.
Thanks,
Leyre

We have a real estate team. Two of us use 3 computers, we just signed up for Panda 2010. Tory (XXXXXXXXXXXXX)was able to activate on one of the computers with the activationXXXXXXXXX, and the clientID XXXXXXX (which is the same # we had from our previous order. Now I am trying to activate on the 2nd computer we have in office with a XXXXXXXX email and I am not able to activate. I tried the new activation# and the client#, I tried it also with my prior user:XXXXXXXXXX and Pass: XXXXXX, nothing is working can you please help me activate on this 2nd computer and then at another in a different location which is also a team computer.

i do a full scan and when my computer gets half way done panda just sits and spins and will not complete the scan i only had this problem since i upgraded to windows 7

I need help with my web filters. they don’t always activate when my son (teen filter) logs on the computer. Ocassionally it asks for his password but not every time. Very disturbing that he can access anything on the web even with the filters. i even tried to change everyone to the teen filter but still i was able to access things i do not want him to access- help!

I have a virus on my second computer which I inherited from my Dad. I found it with the Panda 2008 disc. However, I cannot reload it on the computer to remove the virus. The virus is /sda/hp/bin/KillIt.exe, application /Kill App.B. What can I do.

Hi S Hunt,
Please refer to our Technical Forum for technical queries.

Thanks!
Leyre

Hi Bob,
Please refer to our Technical Forum for technical queries.

Thanks!
Leyre

Hi Derek!

Please refer to our Technical Forum for technical queries.

Thanks!
Leyre

Hi Tory & Beverly,

Please refer to our Technical Forum but please, don’ t include your Panda details in your request as they will be on public display our technicians will contact you by private message if necessary.
Thanks a lot!

Leyre