PCOP, WSUS and KB2975719 : bad

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pbarel
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PCOP, WSUS and KB2975719 : bad

Post by pbarel »

Hi,

Problem seen on 2 Windows 8.1 laptops. These machines are configured in a domain and Windows Updates are driven by WSUS, everything is very standard.

One big update (170MB, KB2975719 ) can't install, and is continuously downloaded.

When looking in windowsupdate.log, we have continuously these errors :

Code: Select all

2014-09-16	17:29:04:051	1156	22d4	DnldMgr	WARNING: Resetting shared sandbox
2014-09-16	17:29:04:053	1156	22d4	Misc	FATAL: Failed to delete file \\?\C:\Windows\SoftwareDistribution\Download\34cdef4cf20f7acf0d76527c0fa57f34\windows8.1-kb2975719-x64.cab (hr = 80070005) after 0 retries
2014-09-16	17:29:04:053	1156	22d4	DnldMgr	WARNING: Download request generation failed with 0x80070005.
2014-09-16	17:29:04:054	1156	22d4	IdleTmr	WU operation (GenerateAllDownloadRequests, operation # 800271) stopped; does not use network; is at background priority
2014-09-16	17:29:04:055	1156	22d4	DnldMgr	***********  DnldMgr: New download job [UpdateId = {7F8FDE4D-B17B-4093-915E-A807DA18A2DE}.204]  ***********
2014-09-16	17:29:04:055	1156	22d4	DnldMgr	  * Queueing update for download handler request generation.
2014-09-16	17:29:04:056	1156	22d4	DnldMgr	Generating download request for update {7F8FDE4D-B17B-4093-915E-A807DA18A2DE}.204
2014-09-16	17:29:04:056	1156	22d4	IdleTmr	WU operation (GenerateAllDownloadRequests) started; operation # 801602; does not use network; is at background priority
2014-09-16	17:29:09:077	1156	22d4	Misc	FATAL: Failed to copy file from \\?\C:\Windows\SoftwareDistribution\Download\34cdef4cf20f7acf0d76527c0fa57f34\windows8.1-kb2975719-x64.cab to \\?\C:\Windows\SoftwareDistribution\Download\5cbfe1eec732bb919f7239386a1b893b\windows8.1-kb2975719-x64.cab (hr = 80070005) after 10 retries
2014-09-16	17:29:09:078	1156	22d4	DnldMgr	WARNING: Download request generation failed with 0x80070005.
2014-09-16	17:29:09:079	1156	22d4	IdleTmr	WU operation (GenerateAllDownloadRequests, operation # 801602) stopped; does not use network; is at background priority
2014-09-16	17:29:09:079	1156	22d4	DnldMgr	***********  DnldMgr: New download job [UpdateId = {7F8FDE4D-B17B-4093-915E-A807DA18A2DE}.204]  ***********
2014-09-16	17:29:09:080	1156	22d4	DnldMgr	  * Queueing update for download handler request generation.
2014-09-16	17:29:09:080	1156	22d4	DnldMgr	Generating download request for update {7F8FDE4D-B17B-4093-915E-A807DA18A2DE}.204
2014-09-16	17:29:09:080	1156	22d4	IdleTmr	WU operation (GenerateAllDownloadRequests) started; operation # 802553; does not use network; is at background priority
2014-09-16	17:29:14:106	1156	22d4	Misc	FATAL: Failed to copy file from \\?\C:\Windows\SoftwareDistribution\Download\34cdef4cf20f7acf0d76527c0fa57f34\windows8.1-kb2975719-x64.cab to \\?\C:\Windows\SoftwareDistribution\Download\5cbfe1eec732bb919f7239386a1b893b\windows8.1-kb2975719-x64.cab (hr = 80070005) after 10 retries
2014-09-16	17:29:14:106	1156	22d4	DnldMgr	WARNING: Download request generation failed with 0x80070005.
2014-09-16	17:29:14:108	1156	22d4	IdleTmr	WU operation (GenerateAllDownloadRequests, operation # 802553) stopped; does not use network; is at background priority
2014-09-16	17:29:14:108	1156	22d4	DnldMgr	***********  DnldMgr: New download job [UpdateId = {7F8FDE4D-B17B-4093-915E-A807DA18A2DE}.204]  ***********
2014-09-16	17:29:14:108	1156	22d4	DnldMgr	  * Queueing update for download handler request generation.
[/i]

If i disable PCOP on these machines, KB2975719 is installed correctly, with no errors in windowsupdate.log

PCOP scanning configuration is very standard, and there is no problem with the others updates.

Thanx for your help
pbarel
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Re: PCOP, WSUS and KB2975719 : bad

Post by pbarel »

Version informations :

Version de la protection : 6.81.11.0000
Version de l’agent : 6.81.12.0000
Fichier des signatures : 16/09/2014 12:58:24
Système d’exploitation : Windows 8.1 Pro 64
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bartblaze
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Re: PCOP, WSUS and KB2975719 : bad

Post by bartblaze »

Hi pbarel,

Do you have other machines with W8.1 as well where the issue did not occur?

Can you send me your customer number as well as the 2 machine names with the issue?

Regards
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
pbarel
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Re: PCOP, WSUS and KB2975719 : bad

Post by pbarel »

hi,

sorry for the delay...

The problem is reproduced on a 8.1 fresh install

I send you the details
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bartblaze
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Re: PCOP, WSUS and KB2975719 : bad

Post by bartblaze »

Good morning,

Message received! Someone will be in contact with you shortly.

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Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
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