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Scheduled scans error status

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Posts: 7
Joined: Tue, 02 Aug 2016, 09:04

Scheduled scans error status

Postby CityIT » Tue, 07 Nov 2017, 13:24

Hello there,
When scheduled scans take place I receive error in console status for most of the workstations, after some seconds of starting scan, with no further explanation.
Is it possible to find out why scan comes up with error?
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Official moderator
Posts: 20
Joined: Wed, 26 Jul 2017, 11:31

Re: Scheduled scans error status

Postby joseba.panda » Wed, 15 Nov 2017, 14:43

Dear customer.

I am contacting you regarding your query.

This is a known issue, and our development department is working to find a solution for the issue.

Hope they provide the solution soon.

Best regards.

Registered user
Posts: 7
Joined: Tue, 02 Aug 2016, 09:04

Re: Scheduled scans error status

Postby CityIT » Wed, 15 Nov 2017, 15:56

Hello joseba.panda and thnx for replying.

I am wondering if this known issue you say affects the problem of not scanning or the reason of not showing why are not being scanned.

thnx in advance,
Jimmy

Official moderator
Posts: 20
Joined: Wed, 26 Jul 2017, 11:31

Re: Scheduled scans error status

Postby joseba.panda » Thu, 16 Nov 2017, 11:36

Dear customer.

The problems which you are describing are the ones which has been reported to our development deptarment.

They are trying to find out why scheduled scans return errors, or why the scheduled scans are not done.

A parent case about this issue was opened in our database, so as soon as they fix this issue, we will inform about it to our customers.

Could you please send me a private message telling me your customer number and your email address to generate a ticket in our database and be able to keep you informed if any solution is given by our dev department?

Thanks in advance.

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