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Panda EPP could not remove threats

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Panda EPP could not remove threats

Postby ashok1225 » Thu, 21 Dec 2017, 07:21

Hello there,
When a manual scanning of a particular folder, Panda Endpoint protection plus detected two files as threats. but it does take action instead it shows "Could not remove all threats" with no further explanation. Please help us to remove threats.
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Re: Panda EPP could not remove threats

Postby Darth Panda » Thu, 21 Dec 2017, 12:17

please send the local report for the scan.

Probably is due to:

files still in use.
Files inside a compressed file


mostly.

regards
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda EPP could not remove threats

Postby ashok1225 » Fri, 22 Dec 2017, 07:25

Hi Mary77,

Thank you for your quick response. I already open a case (Case Number: 04624873) from technical support but I do not get a reply back. please help me to solve this issue.

Herewith I attached report file that generated from Panda Support Information tool and the relevant malware files too.
Pls Find the files using this link: https://1drv.ms/u/s!Ap_r_-Td13CDjGSIS_nC8vxNH_LF

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Re: Panda EPP could not remove threats

Postby Darth Panda » Fri, 22 Dec 2017, 09:56

an email has been sent through the case number, requesting info from yoru comptuer.

Please send the info requested, replying to the case.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: Panda EPP could not remove threats

Postby ashok1225 » Tue, 26 Dec 2017, 08:15

thank you Mary77, I sent required info via google drive link. because Gmail not allowing to attach that file, It detecting as a malicious file.

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Re: Panda EPP could not remove threats

Postby Darth Panda » Tue, 26 Dec 2017, 11:41

Hi,

We can't download the file from google drive, because is detected as maliciuos file. Coud you zip the file with a password like "panda"?

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Posts: 11
Joined: Fri, 01 Dec 2017, 04:21

Re: Panda EPP could not remove threats

Postby ashok1225 » Wed, 27 Dec 2017, 08:00

Hi,
yes, after the zip, google mail did not detect as a malicious file. I replied to support mail with a required file.

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Re: Panda EPP could not remove threats

Postby Darth Panda » Wed, 27 Dec 2017, 12:05

through gestion. privately.
Technical support – Panda Security
www.pandasecurity.com

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Posts: 11
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Re: Panda EPP could not remove threats

Postby ashok1225 » Wed, 14 Feb 2018, 06:19

Panda EPP can remove threats after version updating. thanks to panda team.

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