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Error Instalation

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Posts: 1
Joined: Mon, 11 Feb 2019, 12:25

Error Instalation

Postby josecarlos » Mon, 11 Feb 2019, 12:34

Hello,

I have a server with Windows 2003 Standard SP2 (Build: 3790), that cannot instal agent panda endpoint protction plus.

Always error in instalation.

Send me to this page - https://www.pandasecurity.com/portugal/support/card?id=700031

But i cant identify the problem.

Thanks,

José Carlos

Official moderator
Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: Error Instalation

Postby Darth Panda » Mon, 11 Feb 2019, 13:04

In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:



Information



Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware.com/pcop/files/PSInfo.exe

Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.

Upload the file to

www.wetransfer.com

And send us via PM the downloading link for us to check it.
Technical support – Panda Security
www.pandasecurity.com

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