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Uninstalling Panda Adaptive Defense 360

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Joined: Mon, 09 Apr 2018, 13:50

Uninstalling Panda Adaptive Defense 360

Postby shanie » Mon, 09 Apr 2018, 14:03

Hello,

Having issues uninstalling Panda Adaptive Defense 360 with the msiexec /qn command.
No problem when uninstalling the Panda Endpoint Agent.

Followed the instructions here: http://documents.managedprotection.pandasecurity.com/AdvancedGuide/en-us/013.htm

When running MsiExec.exe /X{7DB331FC-F8D3-43C1-A768-FB0EB1F55D40} /qn PASS="Password"

Seems that the unistallation stucks on running program/processes when i check the log file.

Output from log file:

Info 1603.The file C:\Program Files (x86)\Panda Security\WAC\PSANHost.exe is being held in use by the following process: Name: PSANHost, ID: 5584, Window Title: (not determined yet). Close that application and retry.
Info 1603.The file C:\Program Files (x86)\Panda Security\WAC\PSUAService.exe is being held in use by the following process: Name: PSUAService, ID: 3012, Window Title: (not determined yet). Close that application and retry.
Info 1603.The file C:\Program Files (x86)\Panda Security\WAC\PSUAMain.exe is being held in use by the following process: Name: PSUAMain, ID: 3352, Window Title: (not determined yet). Close that application and retry.

Seems only be working when you uninstall manually from control panel, "GUI".
Also when i try to kill those prcocesses manually get permission error even when run as administrator.

Any ideas?

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Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Uninstalling Panda Adaptive Defense 360

Postby Darth Panda » Mon, 09 Apr 2018, 15:26

Hi,

Below are the instructions to identify and solve the incident.

Symptoms

During uninstallation of Panda Cloud Office Protection, some files or libraries might not be completely removed, causing errors.

In a case like that, it is necessary to use two tools provided by Panda Security to completely uninstall the Panda Cloud Office Protection agent and protection.

Requirements
The following requirements must be met to use these tools:

1: The agent and the protection version is equal or lower than 7.xx.xx

To check this, follow the steps below:

Agent version:

- Go to Control Panel -> Add or Remove Programs.
- Select Panda Endpoint Agent.
- Select Click here for support information.

Protection version:

- Go to Control Panel, Add or Remove Programs.
- Select Panda Endpoint Protection.
- Select Click here for support information.

2: Panda Cloud Office Protection was previously uninstalled from Add or Remove Programs, but it was not completed satisfactorily.

Generic uninstaller for version 7.xx or lower

Once the requirements above are met, follow the steps below:

1- Download the file: http://www.pandasecurity.com/resources/tools/dg_7_xx.zip
2- Unzip the contents to a folder (password panda).
3- Run the DG_WAGENT_7_XX.exe file.
4- Restart the computer.
5- Next, run the protection uninstaller DG_PAVPROT_7_XX.exe.
6- The uninstallation process may take a few minutes.
7- Once it is complete, restart the computer.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 2
Joined: Mon, 09 Apr 2018, 13:50

Re: Uninstalling Panda Adaptive Defense 360

Postby shanie » Mon, 09 Apr 2018, 15:45

Hi,

Thanks but the .exe file you provided can it be run silently for example?
I don't have issues when uninstalling manually only when the msi run silently.

So when run manually it doesn't complain about "running processes" only when using /qn

Official moderator
Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Uninstalling Panda Adaptive Defense 360

Postby Darth Panda » Mon, 09 Apr 2018, 16:27

PM Sent
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Uninstalling Panda Adaptive Defense 360

Postby Darth Panda » Tue, 10 Apr 2018, 12:26

Hi

Please, make sure the ProductCodeMSI you are writing in the command line is correct.
Depending on the antivirus and the version installed in the computer this might change.
For example, the customer you told me has the product code: {F7FB52E6-B856-4017-9A20-7094099B45BA}
Besides run cmd as administrator to be able to run the uninstallation instruction.

Regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 11
Joined: Thu, 23 Apr 2015, 17:02

Re: Uninstalling Panda Adaptive Defense 360

Postby lmp » Fri, 11 May 2018, 22:46

Any solution for Adaptive Defense client 8.x?

Official moderator
Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Uninstalling Panda Adaptive Defense 360

Postby Darth Panda » Mon, 14 May 2018, 09:15

Hi,

The files to uninstall Adaptive Defense 8.x are the same that we sent you before.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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