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cannot instal panda antivirus

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Posts: 3
Joined: Mon, 25 Jun 2018, 05:29

cannot instal panda antivirus

Postby it.kramat » Mon, 25 Jun 2018, 05:52

can you help me i can't instal panda antivirus when i open the file the wizard tell me the instalation was interupted and cannot instal the panda
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Posts: 904
Joined: Tue, 24 Oct 2017, 12:04

Re: cannot instal panda antivirus

Postby Darth Panda » Mon, 25 Jun 2018, 11:32

Hi it.kramat.

Below are the instructions to identify and solve the incident.

Symptoms

During uninstallation of Panda Cloud Office Protection, some files or libraries might not be completely removed, causing errors.

In a case like that, it is necessary to use two tools provided by Panda Security to completely uninstall the Panda Cloud Office Protection agent and protection.



Requirements
The following requirements must be met to use these tools:

The agent and the protection version is equal or lower than 7.xx.xx

To check this, follow the steps below:

Agent version:

Go to Control Panel -> Add or Remove Programs.
Select Panda Endpoint Agent.
Select Click here for support information.

Protection version:

Go to Control Panel, Add or Remove Programs.
Select Panda Endpoint Protection.
Select Click here for support information.

2: Panda Cloud Office Protection was previously uninstalled from Add or Remove Programs, but it was not completed satisfactorily.


Generic uninstaller for version 7.xx or lower

Once the requirements above are met, follow the steps below:

Download the file:
http://www.pandasecurity.com/resources/ ... g_7_xx.zip
Unzip the contents to a folder (password panda).
Run the DG_WAGENT_7_XX.exe file.
Restart the computer.
Next, run the protection uninstaller DG_PAVPROT_7_XX.exe.
The uninstallation process may take a few minutes.
Once it is complete, restart the computer.


Additional information


How to install Panda Cloud Office Protection

http://www.pandasecurity.com/enterprise ... d?id=50001
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Mon, 25 Jun 2018, 05:29

Re: cannot instal panda antivirus

Postby it.kramat » Wed, 04 Jul 2018, 10:11

can you help me i getting stuck at "getting knowlegde" errorr when istaling panda endpoint agent

Official moderator
Posts: 904
Joined: Tue, 24 Oct 2017, 12:04

Re: cannot instal panda antivirus

Postby Darth Panda » Wed, 04 Jul 2018, 10:39

good morning

Do you see an error? which error?

revise this help

https://www.pandasecurity.com/usa/support/card?id=50022

regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Mon, 25 Jun 2018, 05:29

Re: cannot instal panda antivirus

Postby it.kramat » Wed, 04 Jul 2018, 10:47

"error code 1359 at getting knowledge" can you help?

Official moderator
Posts: 904
Joined: Tue, 24 Oct 2017, 12:04

Re: cannot instal panda antivirus

Postby Darth Panda » Mon, 16 Jul 2018, 09:44

Did you use both uninstallers and download a new Waagent.msi for the new installation?

Please send us on a private message your client number, and the contact email in order to open a case and continue the study of it privately and directly with you and not through the forum.

regards,

David
Technical support – Panda Security
www.pandasecurity.com

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