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Endpoint Agent Uninstall

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Joined: Thu, 28 Jun 2018, 21:56

Endpoint Agent Uninstall

Postby sharries » Fri, 29 Jun 2018, 09:09

Good morning,

I have a server which has Panda Endpoint Agent 7.30.02.0000. It was installed some time ago be one of my predecessors who didn't leave the uninstall password. Is it possible to remove this from the server please? It is on a Server 2012, and I have tried the uninstall tools provided with no luck,

Many thanks.

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Re: Endpoint Agent Uninstall

Postby Darth Panda » Fri, 29 Jun 2018, 10:11

Hi Sharries,

Follow the steps of the following web help to solve your problem.

https://www.pandasecurity.com/usa/support/card?id=50036

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: Endpoint Agent Uninstall

Postby sharries » Fri, 29 Jun 2018, 13:18

Hi Darth Panda,

I found that article yesterday and tried it, I run the application as instructed and it asks for the uninstall password still and won't uninstall.

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Joined: Tue, 24 Oct 2017, 12:04

Re: Endpoint Agent Uninstall

Postby Darth Panda » Fri, 29 Jun 2018, 14:10

Hi,

The DG_WAGENT_8_XX.exe and DG_PANDAPROT_7_XX.exe files, just ask for the password to unzip the files. Once the uninstallers are run the password set in the antivirus settings to uninstall the program is avoided.

Can you send us a screenshot of the error?

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Posts: 3
Joined: Thu, 28 Jun 2018, 21:56

Re: Endpoint Agent Uninstall

Postby sharries » Fri, 29 Jun 2018, 23:30

Many thanks - I only ran the DG_WAGENT_8 and not the other, just tried, it worked. Many thanks for your help!

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Joined: Tue, 24 Oct 2017, 12:04

Re: Endpoint Agent Uninstall

Postby Darth Panda » Mon, 16 Jul 2018, 09:15

you are very welcome
Technical support – Panda Security
www.pandasecurity.com

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