FaceBook Twitter

False positive

Find the answers to Adaptive Defense and Endpoint Protection queries in this forum. The experts will help you out!
Registered user
Posts: 1
Joined: Mon, 02 Jul 2018, 16:45

False positive

Postby alexalex5064 » Mon, 02 Jul 2018, 16:54


I would to know how to send files for whitelisting. I'm from a software company and your product wrongful detected the exe as a virus. The detection was made by Panda Adaptive Defense

Please see the link with the files and the archive is password protected. Let me know where to send the password

Registered user
Posts: 1
Joined: Tue, 03 Jul 2018, 16:11

Re: False positive

Postby ibatey » Tue, 03 Jul 2018, 16:25

We have exactly the same problem. Is there somewhere official we can submit products for whitelisting.

The products are all available from and DO NOT contain any malicious code.

The specific (recent) block was for the following download..

Official moderator
Posts: 1142
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive

Postby Darth Panda » Mon, 16 Jul 2018, 09:34

If a file is detected by Panda Endpoint or Panda Adaptive defense 360, as an unknown file and its execution is forbidden, the online console for our product will send the file to our lab, and the lab will determine if it is malware, or goodware.

On the other hand, if you wnat to send a file to our lab and be analise, you can do it following the instructions on the following link:


Technical support – Panda Security

Return to Adaptive Defense and Endpoint Protection - Issues

Who is online

Users browsing this forum: No registered users and 1 guest