Hi,
We onboarded a new customer and the old IT party won't cooperate and give the uninstall password.
I downloaded the uninstall tools;
DG_WAGENT_8_XX
DG_PANDAPROT8_XX
But they both ask for an uninstall password. (allthough on some computers it did work).
Can you help me remove?
Thanks in advance.
uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?
hello
do you have access to www.pandacloudsecurity.com of this customer?
If you have access you can change the password of the protection uninstall
www.pandacloudsecurity.com
settings tab
profiles --< default
then:
https://www.screencast.com/t/NFuZdaOZh
and finally:
https://www.screencast.com/t/HF0hxkDuHb
regards
do you have access to www.pandacloudsecurity.com of this customer?
If you have access you can change the password of the protection uninstall
www.pandacloudsecurity.com
settings tab
profiles --< default
then:
https://www.screencast.com/t/NFuZdaOZh
and finally:
https://www.screencast.com/t/HF0hxkDuHb
regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?
Hi unfortunatly we did not get the login credentials of that portal either.Darth Panda wrote:hello
do you have access to http://www.pandacloudsecurity.com of this customer?
If you have access you can change the password of the protection uninstall
http://www.pandacloudsecurity.com
settings tab
profiles --< default
then:
https://www.screencast.com/t/NFuZdaOZh
and finally:
https://www.screencast.com/t/HF0hxkDuHb
regards
Is there an alternative?
-
- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: uninstall Panda Adaptive Defense 360 -> Without Uninstaller pass?
please send me your customer number via PM
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com