NNSPRV.sys BSOD when enabling HP printer

[sad2kac]

I have wireless HP Deskjet Ink Advantage 4515 with the newest drivers. When i turn on my printer after 2 seconds i see BSOD with NNSPRV.sys. I have that problem since Panda Protection. I have Windows 8.1.

[sad2kac]

I found that disabling monitor of URL addresses is helping me. (option in attachment)

[Darth Panda]

download the file, and run it on your computer, in order to see what is that could be failing:

we need the fulldmp:

To get a complete system failure memory dump:

Open File Explorer (click the folder icon in the left part of the taskbar).
Right-click This PC and select Properties from the menu.


In the left part of the System window, click Advanced system settings.
In the System Properties window, go to the Advanced tab. In the Startup and Recovery section, click Settings.

In the Startup and Recovery window, select Complete memory dump from the drop-down list.
Specify the folder where the created dump will be stored. To save the ccomplete memory dump successfully, at least 25 GB of free disk space is required. By default, the file is saved under the name MEMORY.DMP (the default path to the file is the following: C:\Windows).
Click OK.
In the System Properties window, click OK.


In the Microsoft Windows window, click Restart now.


Upon restart, reproduce the problem.
Make sure the complete memory dump file has been created successfully (find the file MEMORY.DMP in C:\Windows).

We also need:

Download and extract nnsdiag.zip.

http://www.pandasecurity.com/resources/ ... nsdiag.zip

Run the nnsdiag.exe file (password panda).

Upon completion, check the box Launch NNSDiag.exe and click Finish.
You can also run the tool by double-clicking the NNSDiag shortcut created on desktop.
After running NNSDiag, follow the steps indicated in the wizard and try replicating the issue when requested.

IMPORTANT:
Several tests are performed, so you will be requested to replicate the issue a few times.
It is important NOT TO to restart your computer during these tests.

Once the process finishes, save the log and provide us with the resulting NNSDiagResults.zip file.


In order to submit all info, please load it to our ftp (all compressed on a zip file)

Once yo have gathered all requested info, run the follwoing application:

Download the file

http://www.pandasecurity.com/resources/ ... 1508482639

You will be requested for:

the filder on your computer where the files are.
Your forum nickname

Once you have entered all this info, press submit to send it.
When finished, please advise through this forum



Regards

[sad2kac]

Okey, I just uploaded these files using yours app. In NNSDiag i had BSOD only on step 2.

[Darth Panda]

Just one more thing...

Could you please send the psinfo log?

Thank you.

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.

http://enterprise.updates.pandasoftware ... PSInfo.exe

Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.

you can also upload it to the FTP provided.

[sad2kac]

Sent to ftp.

[Darth Panda]

private mail sent.

REgards

[shawnj78]

Hey, thanks for the details, its may be work, Thank you

[Darth Panda]

welcome