Panda dome blocking mobile internet

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Pawelsz
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Panda dome blocking mobile internet

Post by Pawelsz » Mon, 07 Jan 2019, 13:06

Hi,

I have same issue on two laptops

Panda block my mobile internet connection. We are using HP430 G1 and HP430 G2. They have build in modem HP Hs3110.
both have windows 10 x64. It's polish mobile provider PLAY.
I,ve tried with some USB stick on this computers - same problem.

After instaling Panda dome, connection is established but it shows "no internet connection".
After deinstaling dome and instalation of earlier version it is ok, but its keep updating, and i cant activate new license on earlier version..

Darth Panda
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Re: Panda dome blocking mobile internet

Post by Darth Panda » Thu, 10 Jan 2019, 10:58

So you are using a 3G/4G usb to connect? and it is blocked from the usb?

Try to disable all protections in order to know which is the protection module causing the blockage, and then get back to us.

Bu my suggestion wold be to contact your National organisation support office, as probably we will have to gather info from the computers in order to know more about this issue.
Technical support – Panda Security
www.pandasecurity.com

Pawelsz
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Re: Panda dome blocking mobile internet

Post by Pawelsz » Fri, 11 Jan 2019, 11:59

I've tried both:

build-in modem in this laptops HP hs3110 HSPA+


and USB stick 3G/4G

Both have same symptoms.

i've dissabled all modules and it doesn't help. Only when i remove Panda Dome from a computer, Modems Works fine.

How can i contact my National organisation support office, could u give me any phone number or e-mail ?

Darth Panda
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Re: Panda dome blocking mobile internet

Post by Darth Panda » Fri, 11 Jan 2019, 13:41

I need to know where are you from. what country.
Technical support – Panda Security
www.pandasecurity.com

Pawelsz
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Re: Panda dome blocking mobile internet

Post by Pawelsz » Mon, 14 Jan 2019, 09:12

I'm from Poland.

mayuril
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Re: Panda dome blocking mobile internet

Post by mayuril » Mon, 21 Jan 2019, 08:33

Panda offers a somewhat mixed bag. On the positive side, the real-time monitor that comes with Panda Dome is extremely effective at blocking threats as they come onto your system. This was confirmed not only by AV-Comparatives lab tests, but my own tests on live virus samples. Without a doubt, if you want to avoid infections, Panda Security’s real-time monitor is one of the most effective tools on the market. Due to these protections it happens. try to reset all protections and work again.
Dot Net Programming

Darth Panda
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Re: Panda dome blocking mobile internet

Post by Darth Panda » Mon, 21 Jan 2019, 17:53

Hi Pawelsz,

Please access this link in order to contact the Poland office and they will open an issue to resolve the problem:

https://www.pandasecurity.com/poland/ho ... html?lng=2

Regards,
Technical support – Panda Security
www.pandasecurity.com

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