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Panda Product Service

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Registered user
Posts: 28
Joined: Tue, 07 Aug 2012, 14:05

Panda Product Service

Postby Raptorek » Wed, 02 May 2018, 21:55

hi i few days ago get a new licence for panda dome
Now i get the error massage in event log evry 10 min
Nazwa aplikacji powodującej błąd: PSUAService.exe, wersja: 4.0.2.1, sygnatura czasowa: 0x59e6a760
Nazwa modułu powodującego błąd: MSVCR100.dll, wersja: 10.0.30319.1, sygnatura czasowa: 0x4ba1dbbe
Kod wyjątku: 0x40000015
Przesunięcie błędu: 0x0008d635
Identyfikator procesu powodującego błąd: 0x17a4
Godzina uruchomienia aplikacji powodującej błąd: 0x01d3e24db671a5a6
Ścieżka aplikacji powodującej błąd: C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAService.exe
Ścieżka modułu powodującego błąd: C:\Program Files (x86)\Panda Security\Panda Security Protection\MSVCR100.dll
Identyfikator raportu: 5a092e8e-4e42-11e8-83ec-2c56dc38e68a
Pełna nazwa pakietu powodującego błąd:
Identyfikator aplikacji względem pakietu powodującego błąd:

panda show it is working ok but it seems program resets itself in 10 min intervals
i add screan shoots
txs for your help


Update i try too unistall product using uninstaler and install it again
it is worse now panda not working
error is the same
Attachments
panda 5.jpg
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panda error 3.jpg
panda error 3.jpg (267.07 KiB) Viewed 563 times
panda 4.jpg
panda 4.jpg (304.44 KiB) Viewed 567 times

Official moderator
Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Product Service

Postby Darth Panda » Thu, 03 May 2018, 09:35

what is the Panda version number you have installed?
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 28
Joined: Tue, 07 Aug 2012, 14:05

Re: Panda Product Service

Postby Raptorek » Thu, 03 May 2018, 12:41

18.0.5
I had to get back to panda global protection for now. it is working ok
i cant stay without any pritection,but if you need to do any test i will reinstal panda dome
I would like to resolve that problem if pasible.
i would like to test VPN and maybe upgrede to the beter wersion

Official moderator
Posts: 814
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Product Service

Postby Darth Panda » Thu, 03 May 2018, 13:53

the best would be to send a psinfo to the tech office for your country.
Open a www.pandasecurity.com
Search for the support link and send an email.

It will be better as they will provide support faster and on your own language.. for us would be a bit more difficult as we do not speak eastern europe languages. only Spanish and English. ;) ;)
Technical support – Panda Security
www.pandasecurity.com

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