Register
FaceBook Twitter

Panda Dome Premium License Issues

Post your query about Panda Dome Essential, Panda Dome Complete, Panda Dome Advanced and Panda Dome Premium here!
Registered user
Posts: 3
Joined: Tue, 12 Jun 2018, 08:18

Panda Dome Premium License Issues

Postby harlan4096 » Tue, 12 Jun 2018, 08:49

Hi!

Yesterday, suddenly the product said my license expired, when my license expiration date is 18/05/2019...

I already sent yesterday (14:17) a ticket to Panda Support from my account Panda profile, but still no news...

I may sent some screen-shots and the Client Number & case ID assigned by pm.

Panda Dome Premium 18.05.00 running in a Virtual Machine (VMWare) -> W10 RS4 Pro x64

Thanks in advance!

Official moderator
Posts: 702
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Premium License Issues

Postby Darth Panda » Tue, 12 Jun 2018, 11:17

Can you tell me your country of origin, Harlan?
I can see your ticket, but I think it was open in the wrong country.
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Tue, 12 Jun 2018, 08:18

Re: Panda Dome Premium License Issues

Postby harlan4096 » Tue, 12 Jun 2018, 12:34

Hi @Darth Panda, thank You for Your reply!

Soy Español ;) but I sent the ticket in English because I'm running a review of "Panda Dome Premium" for TweakBytes forum, so I preferred English language!

Just now I got an email from Panda Support with some steps to uninstall and reinstall the product!

Going to follow them and check if the issue is fixed!

Thanks again!

Official moderator
Posts: 702
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Premium License Issues

Postby Darth Panda » Tue, 12 Jun 2018, 13:24

Okl, But next time, send the comments and the description for the case on the ticket using the language for the country you apply to, as it is easier for the technicians. Cheers!!
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Tue, 12 Jun 2018, 08:18

Re: Panda Dome Premium License Issues

Postby harlan4096 » Tue, 12 Jun 2018, 19:28

Hi @Darth Panda, it seems that after following the steps of uninstalling the product and re-install it with an offline installer provided by Panda Support, the license issue is fixed now, thank You! :)

Official moderator
Posts: 702
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Premium License Issues

Postby Darth Panda » Wed, 13 Jun 2018, 11:28

Perfecto!

Greetings!
Technical support – Panda Security
www.pandasecurity.com

Return to Panda Dome - Issues

Who is online

Users browsing this forum: No registered users and 1 guest