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48 Offer... on UK web site

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48 Offer... on UK web site

Postby Mantari » Thu, 14 Jun 2018, 09:45

"If you are already a customer of our homeuser protection, renew now with 50% off Send email and customer ID"

https://www.pandasecurity.com/uk/homeusers/


Two questions from this:-

1) Where is my customer ID - I cant see it anywhere, or its not easy to find....

a) when I log in to my account through the Dome product - I can see your products - 2 active products but no Customer ID
b) When I log in to the account from a browser, 1) I see different options than when I log in via the product (including profile) b) Again I cannot see my customer ID anywhere

2) As I already have Panda complete, would I be able to use the 50% off to purchase the VPN Premium?

Thanks

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Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:06

tha is something I cannot answer.
What is your country of origin?
Try contacting your commercial office for panda on your country.
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 192
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Location: Cheshire UK

Re: 48 Offer... on UK web site

Postby Mantari » Fri, 15 Jun 2018, 17:22

As the post says Im in the UK

Can you at least provide me the UK number to call if I have to resolve this myself?

Thanks

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Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:32

well, different countries have different offers, so we cannot provide an answer for UK offers.
So the best is if you contact them directly.
https://www.pandasecurity.com/uk/support/#homeusers

(0) 808 169 2280
Monday-Friday 08:00-17:00

Phone there and request commercial contact.

I am sending you a private message in order to provide you with your customer ID
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 192
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Re: 48 Offer... on UK web site

Postby Mantari » Fri, 15 Jun 2018, 17:46

Request
Please can you pass this to Bilbao and ask them to add the Customer ID to the Panda Account Profile


Thanks

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Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:48

we cannot do that as MyAccount.pandasecurity.com
could be related to several ID´s
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 956
Joined: Tue, 24 Oct 2017, 12:04

Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:48

we cannot do that as MyAccount.pandasecurity.com
could be related to several ID´s
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 956
Joined: Tue, 24 Oct 2017, 12:04

Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:50

Or do you mean on the Local interface?

If it is a product suggestion you can go to the appropiate post on the forum:
viewforum.php?f=97
Technical support – Panda Security
www.pandasecurity.com

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Re: 48 Offer... on UK web site

Postby Darth Panda » Fri, 15 Jun 2018, 17:51

as for commercial related questions, try the email.

sales@uk.pandasecurity.com

regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 192
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Re: 48 Offer... on UK web site

Postby Mantari » Fri, 15 Jun 2018, 17:52

How?

You log in with 1 e-mail and password (and 2 step verification)

In the account you see the software products you have active - I have 2 products on my account
and the User Name and Address associated with the account in the profile

you just need to add the Customer ID which is missing for that account

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