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Panda Dome blocks my internet connection when installed Mac

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Posts: 2
Joined: Tue, 03 Jul 2018, 22:13

Panda Dome blocks my internet connection when installed Mac

Postby Dinku » Tue, 03 Jul 2018, 22:18

Hi,
I recently purchased Panda Dome Premium but when i install it, it blocks then my internet connection... why? I cant activate it because the internet is then lost when i type in the key. After removing Panda Dome my internet gets back. How do i fix this??
Thanks!

Official moderator
Posts: 906
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome blocks my internet connection when installed Mac

Postby Darth Panda » Wed, 04 Jul 2018, 10:14

Good morning

what operating system do you use?
is it updated?

Connect to the Internet, and then start Windows Internet Explorer.
On the Tools menu, click Windows Update.
If Microsoft Update is not installed, click Microsoft Update. Otherwise, go to step 7.
On the Try Microsoft Update today Web page, click Start Now, and then click Continue on the Review the license agreement Web page.
In the Security Warning dialog box, click Install to install Microsoft Update.
On the Welcome to Microsoft update Web page, click Check for Updates
On the Keep your computer up to date Web page, click Express to install high priority updates.
On the Review and Install Updates Web page, click Install Updates, and then follow the instructions on the screen to complete the installation.
After you install the high priority updates, you can repeat these steps to install other updates. To do this, click Custom on the Keep your computer up to date Web page. Then, you can select updates from the sections that are listed on the navigation pane.

and then install antivirus again

regards,
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 2
Joined: Tue, 03 Jul 2018, 22:13

Re: Panda Dome blocks my internet connection when installed Mac

Postby Dinku » Wed, 04 Jul 2018, 23:47

Hi again,

I am on High Sierra 10.13.05. Did the update and tried again . same result... I install it, then reach to the activation screen on Dome, type in my activation code, then it goes Acivating.... Suddently the internet stops and the activation fails. I dont get it...

Thanks for help!

Regards,

Official moderator
Posts: 906
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome blocks my internet connection when installed Mac

Postby Darth Panda » Mon, 13 Aug 2018, 10:37

the main advantage for Panda Dome Premium is the phone support wich is more personalized and fast than the forum.
My suggestion is to phone your country support office for Panda Security, and they will provide appropiate support for your license.
Technical support – Panda Security
www.pandasecurity.com

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