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Panda Dome Says it Needs Renewing

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Joined: Thu, 12 Jul 2018, 19:27

Panda Dome Says it Needs Renewing

Postby TamaraT » Thu, 12 Jul 2018, 19:32

Hi,

My husband and I got Panda Dome about a week ago and installed it on our computers. It should have about a year on our subscription. However, it's now saying the software needs to be renewed even though it says it's valid until the 2/7/2019 (July 2019).

Okay, now I think it might actually be not saying it, but until a few minutes ago it was coming up with a critical warning it had expired. It was the same after rebooting my machine. I'm not sure what's up with it.

Has anyone else had this problem? Thanks,
Tamara

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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Says it Needs Renewing

Postby Darth Panda » Fri, 13 Jul 2018, 08:53

Hi,

Could you send us a screenshot of the error and the activation code in a private message to verify it?

Thanks

Darth
Technical support – Panda Security
www.pandasecurity.com

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Posts: 2
Joined: Fri, 13 Jul 2018, 11:04

Re: Panda Dome Says it Needs Renewing

Postby Bombe87 » Fri, 13 Jul 2018, 11:09

same on my account pls help

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Joined: Fri, 13 Jul 2018, 11:04

Re: Panda Dome Says it Needs Renewing

Postby Bombe87 » Fri, 13 Jul 2018, 11:21

have read on other post reinstall and that fix the issue

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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Says it Needs Renewing

Postby Darth Panda » Fri, 13 Jul 2018, 12:21

Hi,

You can try that solution and if it doesn't work, send us the information requested previously.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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Posts: 1
Joined: Wed, 19 Sep 2018, 04:50

Re: Panda Dome Says it Needs Renewing

Postby WhyPanda? » Wed, 19 Sep 2018, 05:01

I purchased Panda Dome on Sept 1, 2018. I have received the "Panda Dome Says it Needs Renewing". I needed to uninstall and reinstall 4 TIMES since my Sept 1 purchase. Its very frustrating, time consuming and pathetic that a customer needs to do this. I paid $59 US dollars for this? Why Panda is an appropriate logon name.

What is Panda doing about this product defect? What person or team is addressing this? If I cannot get the issue resolved, who can approve my refund for a defective product?

You guys have my email account. If I do not have an email response in less than 24 hours (10:00 pm central time), I expect nothing less than a full refund.

WhyPanda?

Official moderator
Posts: 906
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome Says it Needs Renewing

Postby Darth Panda » Wed, 19 Sep 2018, 10:12

Hi WhyPanda?,

I don't understand what is the issue you have. Please send us a mail explaining the issue as detailed as possible to our technical support in USA in order to solve the incident. The email is:
support@us.pandasecurity.com

Regards,
Technical support – Panda Security
www.pandasecurity.com

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