Panda Dome Says it Needs Renewing

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TamaraT
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Joined: Thu, 12 Jul 2018, 19:27

Panda Dome Says it Needs Renewing

Post by TamaraT »

Hi,

My husband and I got Panda Dome about a week ago and installed it on our computers. It should have about a year on our subscription. However, it's now saying the software needs to be renewed even though it says it's valid until the 2/7/2019 (July 2019).

Okay, now I think it might actually be not saying it, but until a few minutes ago it was coming up with a critical warning it had expired. It was the same after rebooting my machine. I'm not sure what's up with it.

Has anyone else had this problem? Thanks,
Tamara
Darth Panda
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Re: Panda Dome Says it Needs Renewing

Post by Darth Panda »

Hi,

Could you send us a screenshot of the error and the activation code in a private message to verify it?

Thanks

Darth
Technical support – Panda Security
www.pandasecurity.com
Bombe87
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Re: Panda Dome Says it Needs Renewing

Post by Bombe87 »

same on my account pls help
Bombe87
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Re: Panda Dome Says it Needs Renewing

Post by Bombe87 »

have read on other post reinstall and that fix the issue
Darth Panda
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Re: Panda Dome Says it Needs Renewing

Post by Darth Panda »

Hi,

You can try that solution and if it doesn't work, send us the information requested previously.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com
WhyPanda?
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Re: Panda Dome Says it Needs Renewing

Post by WhyPanda? »

I purchased Panda Dome on Sept 1, 2018. I have received the "Panda Dome Says it Needs Renewing". I needed to uninstall and reinstall 4 TIMES since my Sept 1 purchase. Its very frustrating, time consuming and pathetic that a customer needs to do this. I paid $59 US dollars for this? Why Panda is an appropriate logon name.

What is Panda doing about this product defect? What person or team is addressing this? If I cannot get the issue resolved, who can approve my refund for a defective product?

You guys have my email account. If I do not have an email response in less than 24 hours (10:00 pm central time), I expect nothing less than a full refund.

WhyPanda?
Darth Panda
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Re: Panda Dome Says it Needs Renewing

Post by Darth Panda »

Hi WhyPanda?,

I don't understand what is the issue you have. Please send us a mail explaining the issue as detailed as possible to our technical support in USA in order to solve the incident. The email is:
support@us.pandasecurity.com

Regards,
Technical support – Panda Security
www.pandasecurity.com
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