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Panda Dome - Firewall

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Registered user
Posts: 14
Joined: Tue, 20 Oct 2015, 03:59

Panda Dome - Firewall

Postby trapalace18 » Sat, 11 Aug 2018, 08:36

Dear,

Installed the new Panda Dome program yesterday.

However, after enabling the Firewall it does not keep enabled but disables and that repeats.

How to solve this problem.


Thank you.

Official moderator
Posts: 956
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome - Firewall

Postby Darth Panda » Mon, 13 Aug 2018, 11:07

We would need aditional information on your computer in order to check this issue.


Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer:

http://enterprise.updates.pandasoftware.com/pcop/files/PSInfo.exe

Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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