Can't activate Panda Dome
Re: Can't activate Panda Dome
HI Darth Panda.
A tried to activate Dome, I give the email, and fill the password (I used to login the Panda account), and Dome say cponecting to server for activating, but waiting about 30min ago, nothing. The Dome is not activated.
A tried to activate Dome, I give the email, and fill the password (I used to login the Panda account), and Dome say cponecting to server for activating, but waiting about 30min ago, nothing. The Dome is not activated.
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- Official moderator
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Re: Can't activate Panda Dome
Hi Drbobee,
In order to solve the problem is necessary to uninstall Panda Dome, reboot the computer and install again with this file:
Panda Dome Essential
http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe
In order to solve the problem is necessary to uninstall Panda Dome, reboot the computer and install again with this file:
Panda Dome Essential
http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Registered user
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Re: Can't activate Panda Dome
My computer had Panda anti-virus pro. I clicked on a link when prompted to upgrade to Panda Dome. When I did, my computer started shutting down and rebooting. I had to format and reload. Now my computer is working but my Panda Dome is not activated. When I cut and paste my activation code saved from when I renewed last year, I get the message "Invalid Activation Code Try Again"
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi chilliwetwater,
In order to solve the problem I need you to send me a private message with your activation code and the version of Panda Dome installed.
In order to solve the problem I need you to send me a private message with your activation code and the version of Panda Dome installed.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi chilliwetwater,
He activation code you sent us is correct. In order to solve the problem is necessary to uninstall Panda Dome, reboot the computer and install again with this file:
Panda Dome Essential
http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe
Regards
He activation code you sent us is correct. In order to solve the problem is necessary to uninstall Panda Dome, reboot the computer and install again with this file:
Panda Dome Essential
http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe
Regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome
Ho DarthPanda.
Thank you very much. I am able to activate. A reinstall needed. Maybe a simple upgrade cause a corrupt file somewhere. So uninstall, restart, and clear install with PDE.exe is the solve. Thank you.
Thank you very much. I am able to activate. A reinstall needed. Maybe a simple upgrade cause a corrupt file somewhere. So uninstall, restart, and clear install with PDE.exe is the solve. Thank you.
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- Registered user
- Posts: 2
- Joined: Fri, 07 Sep 2018, 12:55
Re: Can't activate Panda Dome
Thanks, DarthPanda. All is working now.
Re: Can't activate Panda Dome
Hi. Similar to others on here, my Panda has upgraded from Global Protection (licence expires 2019) to Dome, but I'm unable to activate the new product.
Is it a case of needing my licence reactivated, or do I need to reinstall Dome?
Thanks
Is it a case of needing my licence reactivated, or do I need to reinstall Dome?
Thanks
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Can't activate Panda Dome
Hi,
What is the error message when you try to activate Panda Dome? Send us a screenshot.
Regards
Darth
What is the error message when you try to activate Panda Dome? Send us a screenshot.
Regards
Darth
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Can't activate Panda Dome
Hi. No error message. Having entered email address and password, it's trying to activate ie "please wait while the product connects to the internet for activation". I know my internet is connected, but the activation is stuck at this point regardless of how long I leave it.
Thanks
Thanks