Register
FaceBook Twitter

Cannot move/remove file at once - under Panda protection

Post your query about Panda Dome Essential, Panda Dome Complete, Panda Dome Advanced and Panda Dome Premium here!
Registered user
Posts: 1
Joined: Wed, 12 Sep 2018, 15:42

Cannot move/remove file at once - under Panda protection

Postby MacDknife » Wed, 12 Sep 2018, 15:59

Lately I've been getting "error" messages when attempting to remove or move a file. This happens intermittently. I get a choice of retrying or to cancel. I do not recall the message word for word right now, but along the words that the file is currently under Panda protection. Normally if I retry, the move /remove action continues, so I am not sure if this is a timing problem between Panda Dome and Windows 10. I have not had this isssue before. It has only begun to occur recently, so it must be an recent update that is causing it.

Please let me know if you need more info or printscreens.
:?:

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot move/remove file at once - under Panda protection

Postby Darth Panda » Mon, 17 Sep 2018, 13:15

Hi MacDknife,

Please, check if the file is not protected by the Application control protection.

https://www.screencast.com/t/1AOmZybL

Regards,
Technical support – Panda Security
www.pandasecurity.com

Registered user
User avatar
Posts: 56
Joined: Fri, 13 Jun 2014, 06:56

Re: Cannot move/remove file at once - under Panda protection

Postby GoneToPlaid » Mon, 17 Sep 2018, 18:35

MacDknife wrote:Lately I've been getting "error" messages when attempting to remove or move a file. This happens intermittently. I get a choice of retrying or to cancel. I do not recall the message word for word right now, but along the words that the file is currently under Panda protection. Normally if I retry, the move /remove action continues, so I am not sure if this is a timing problem between Panda Dome and Windows 10. I have not had this isssue before. It has only begun to occur recently, so it must be an recent update that is causing it.

Please let me know if you need more info or printscreens.
:?:


This issue also occurs from time to time in older versions of Panda. Your guess is correct -- it is a timing issue. Were you trying to drag files to a new folder location? Alternatively, select all of the files which you want to move, then choose Cut, then click on the new folder location, and then click Paste. This should work nearly all of the time.

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot move/remove file at once - under Panda protection

Postby Darth Panda » Thu, 11 Oct 2018, 15:36

Also, you can check the version you are using for panda, and maybe install the latest. Very old panda versions will be faster on analysis
Technical support – Panda Security
www.pandasecurity.com

Return to Panda Dome - Issues

Who is online

Users browsing this forum: No registered users and 1 guest