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panda dome activation

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panda dome activation

Postby markpaulanne » Sat, 22 Sep 2018, 11:12

Hello. My Panda product was global protection but now I am required to activate the panda dome. However the email address that is listed in the activation section is an old one that is no longer relevant and is not the one used for my panda account. The activation section will not let me alter the old email address and therefore I cannot activate the dome.

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Re: panda dome activation

Postby gilkfir » Sun, 23 Sep 2018, 16:45

THE SAME HAPPENED TO ME :(

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Re: panda dome activation

Postby Darth Panda » Mon, 24 Sep 2018, 10:26

Hi markpaulanne,

Clic on the icon at the top of the window and then clic on Account. Try to log in and check if the problem is solved.
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Re: panda dome activation

Postby Mr.Wormen » Wed, 26 Sep 2018, 01:57

For some reason my Panda asked me to activate again. When I try to activate, using my email, it says "Feil ved sjekking av kontoen" (translated to something like error checking the account). And for some reason it has activated the firewall, whitch I NEVER wanted in the first place as I have my own. I can't activate the antivirus and I can't stop the firewall. Starting to hate this software more and more since it updated itself to Dome. Its like paying for a car and get a bicycle in return. And to top it all off, I used the phone number that you tweeted about (the free 24/7), and NOBODY answers.

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Re: panda dome activation

Postby Darth Panda » Wed, 26 Sep 2018, 09:45

Hi Mr. Wormen,

I have reactivated your account. Please try to activate the antivirus again and let me know if the problem is not solved.
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Re: panda dome activation

Postby Mr.Wormen » Wed, 26 Sep 2018, 16:26

I uninstalled it and reinstalled it and it works again. That was before you replied here. The uninstall was tricky. Had to restart my PC again and again. Tried using the general installer found somewhere on the forum, but that made it harder as the new installer said I was already installing something. In the end I removed a folder on my C: named SMCLpavx. Next time I'll just remove Panda and use something else. I don't have time for these things.

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Re: panda dome activation

Postby Darth Panda » Thu, 11 Oct 2018, 15:33

good to know you did solved the issue.
Next time you change your email, remember to change it on your accounts as well. that will save your time.

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