Panda can not be installed

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ola.hedlund@tft.se
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Panda can not be installed

Post by ola.hedlund@tft.se »

My Panda can not be installed. It will stop and the file will be created. See the file.
How do we solve it?
Greetings Ola Hedlund
Attachments
PsNanoLog_93D8.zip
(12.05 KiB) Downloaded 535 times
Darth Panda
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Re: Panda can not be installed

Post by Darth Panda »

Hi Ola.hedlund,

In order to solve the problem, reboot the computer and install with this file:

http://acs.pandasoftware.com/Panda/PDP/190564/PDP.exe

If the installation doesn't complete properly, follow this steps and send me the file created and the new psnanolog in a private message.

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Technical support – Panda Security
www.pandasecurity.com
ola.hedlund@tft.se
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Re: Panda can not be installed

Post by ola.hedlund@tft.se »

Hello again
That file I ran yesterday without results.
Now I've run it again with the same bad results. An error message.

I can not find "Panda Support Information tool"
Where can I find it?


Is it "Download the PSInfo2_v2" ?
Now I've run that file and got a response that it sent something. I can not find a new file.

- - Now I've managed to create a 7Z file. Then the question is where I will send it?
Last edited by ola.hedlund@tft.se on Wed, 26 Sep 2018, 11:19, edited 1 time in total.
Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Panda can not be installed

Post by Darth Panda »

Hi Ola.Hedlund,

You can download the Panda Suport Information Tool from this link:

http://enterprise.updates.pandasoftware ... PSInfo.exe

Please, select option Do not send, save local and send me in a private message.
Technical support – Panda Security
www.pandasecurity.com
Darth Panda
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Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda can not be installed

Post by Darth Panda »

Hi Ola.Hedlund,

There are two msiexec.exe process running on the computer. In order to solve the problem, press Ctrl + Alt + Delete and click the Task Manager option. Select all the msiexec.exe or Windows Installer process , right - click on it and click on End Task. After that, try to install again the program.
Technical support – Panda Security
www.pandasecurity.com
brandondarkness
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Re: Panda can not be installed

Post by brandondarkness »

Hallo
I have the same problem
When I try to install the antivirus it stop in the end and give generic error
I try to uninstall with the tool and reinstall but always the same problem
I've tryed to submit the log .zip but is bigger than 1 mb :(

Thanks in advance
Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda can not be installed

Post by Darth Panda »

hello,

where are you from?

So, I can provide you with the correct email address where to send the file

regards,
Technical support – Panda Security
www.pandasecurity.com
brandondarkness
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Re: Panda can not be installed

Post by brandondarkness »

Hi
I'm from Rome (Italy)
Thank you
Darth Panda
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Re: Panda can not be installed

Post by Darth Panda »

Hello,

this is the email to send the files

assistenza@it.pandasecurity.com

regards
Technical support – Panda Security
www.pandasecurity.com
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