Scan doesn't work

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FunkyVinny87
Registered user
Registered user
Posts: 3
Joined: Thu, 15 Nov 2018, 20:29

Scan doesn't work

Post by FunkyVinny87 »

Hello,

I just noticed that the last time my Panda Dome did a scan was in august.
Now if i try to run a scan, it completes within 1 second and says 100% done. But 0 items are scanned.


My Panda Dome says my computer is safe but if I can't scan it, I won't be 100% sure it is really.

How can I fix this ?

Thank you in advance.

Kind regards,
Vincent
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Scan doesn't work

Post by Darth Panda »

Hi,

What version of Panda Dome ? Essential, Advance, Complete, Premium?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com
FunkyVinny87
Registered user
Registered user
Posts: 3
Joined: Thu, 15 Nov 2018, 20:29

Re: Scan doesn't work

Post by FunkyVinny87 »

Hi Darth,

I have Panda Dome Essential.

Greetings, Vincent
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Scan doesn't work

Post by Darth Panda »

My recommendation would be to uninstall actual product and reinstall again.

Download newest installation file from:

http://acs.pandasoftware.com/Panda/PDE/190561/PDE.exe

Reinstall, reactivate and confirm issue is solved.

regards
Technical support – Panda Security
www.pandasecurity.com
FunkyVinny87
Registered user
Registered user
Posts: 3
Joined: Thu, 15 Nov 2018, 20:29

Re: Scan doesn't work

Post by FunkyVinny87 »

Problem is solved after re-installing.

Thank you.

Kind regards
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Scan doesn't work

Post by Darth Panda »

Lovely. Enjoy it.
Technical support – Panda Security
www.pandasecurity.com
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