Question about avoiding the block by firewall

[tutie]

Hello,

I am sorry, my sentence became complexly.
I write below question again.

I am troubled,
could you please reply me about the below question as soon as possible ?

<question>
The degital signature of our applicataion has been already registered into your whitelist.
When this application is blocked by the firewall of the security software "Panda",
please teach me how to resolve this phenomenon which is blocked by the security software "Panda".

Best Regards,