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[False Positive] FreeRide Games

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[False Positive] FreeRide Games

Postby emonderar » Mon, 03 Jul 2017, 12:35

Hello,
I'm the QA Manager at Exent Technologies LTD (www.exent.com). Our owned & operated games service is www.freeridegames.com (FRG).
FRG is a free games website which allows the consumer to play premium downloadable games for free, in return for his willingness to watch ads while playing these games.
The user is required to download and install our FRG games player via Small Download Manager (SDM) which enables the serving of ads onto the premium downloadable games

We have just learned that our software has been detected by your Antivirus and prevents our users from running the games in our service.

Users that install our FRG games player and play our games consent to our EULA (http://www.freeridegames.com/about/terms). Section 7 of the EULA contains explicit consent by our users to be watching ads in return for their ability to play the games.

Link for our product: http://www.freeridegames.com/do/getSDMOffersNSISGW?gameId=798350

We are awaiting your swift resolution to this issue, as this false positive alert is causing inconvenience to our users, severe damages to our reputation and significant monetary damages to us.

Best regards,
Eldar Monderar
QA Manager
Exent Technologies LTD

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Re: [False Positive] FreeRide Games

Postby CJ166 » Sat, 26 Aug 2017, 02:53

Hi, refer the false positive case to techsupport@pandasecurity.com
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Re: [False Positive] FreeRide Games

Postby CJ166 » Wed, 30 Aug 2017, 18:25

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