Files to Whitelist - did not catch the zip file name

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CompCat
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Posts: 2
Joined: Thu, 19 Oct 2017, 04:09

Files to Whitelist - did not catch the zip file name

Post by CompCat »

I just uploaded files for whitelist approval but I did not catch the zip file name. Is that ok or should I resubmit?

Thanks
Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Files to Whitelist - did not catch the zip file name

Post by Darth Panda »

If files are not detected by panda or are detected but are known files, free of virus..
Please send a password compressed copy of the file to virus@pandasecurity.com.

Panda doesn't detect a malicious site or URL
In this case send an email to urls@pandasecurity.com including the URL in the email body. It will be automatically (after being analyzed) to the Web filtering.

Send of huge malware quantities to Panda
Send an email to virussamples@pandasecurity.com to send malware collections or multiple virus samples you want our Collective Intelligence automatically process.

You will receive an automatic response to acknowlege that it was received but don't expect a response from these email addresses regarding the resolution. The samples will be eventually processed.

Note: Always use panda as the password to compress the files.
Technical support – Panda Security
www.pandasecurity.com
CompCat
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Posts: 2
Joined: Thu, 19 Oct 2017, 04:09

Re: Files to Whitelist - did not catch the zip file name

Post by CompCat »

The file is 50 meg. I do not think email will work. That is why I uploaded it.
Shall I upload the file again?
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: Files to Whitelist - did not catch the zip file name

Post by Darth Panda »

Hi,

In this case upload the file again, and send us a post when the file will be uploaded.

Regards
Technical support – Panda Security
www.pandasecurity.com
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