Register
FaceBook Twitter

Requesting Whitelisting or Goodware status

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
Registered user
Posts: 2
Joined: Thu, 08 Feb 2018, 22:33

Requesting Whitelisting or Goodware status

Postby MarkGundy » Thu, 08 Feb 2018, 23:24

We have a small chat program we'd like to get whitelisted with your service or as you appear to call it... goodware

I've tried to send you a Zip file with our program file but your limit appears to be 1 meg and even zipped it's 3... I would have sent our install file but it's 9 megs and your limit is 1

However you can download it from our main website: www.magchat.com

file name is MC_setup.exe

After installation you can look at our program file named magchat.exe

Thanks in Advance

If there is another way of uploading these please let me know

Official moderator
Posts: 392
Joined: Tue, 24 Oct 2017, 12:04

Re: Requesting Whitelisting or Goodware status

Postby Darth Panda » Fri, 09 Feb 2018, 10:18

Hi,

We have download the file MC_setup.exe and analyze with our antivirus, and we didnt detect any malware on your file.

If you have any issue with our antivirus, follow this instructions:

viewtopic.php?f=68&t=5062

Regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 2
Joined: Thu, 08 Feb 2018, 22:33

Re: Requesting Whitelisting or Goodware status

Postby MarkGundy » Fri, 09 Feb 2018, 19:20

I'm unclear from your answer

1. Does this mean our software is now included in a whitelist of software known to be benign

OR

2. Does this mean a users PC with Panda installed will also analyze our software and report it is not malicious code or simply ignore it

I was already aware our software contains no viruses or malware as we wrote the code

Thank you for your time

Official moderator
Posts: 392
Joined: Tue, 24 Oct 2017, 12:04

Re: Requesting Whitelisting or Goodware status

Postby Darth Panda » Mon, 12 Feb 2018, 13:56

Hi,

the file is not detected as being a malware file for the time being, so if someone with Panda installed in the computer runs the software, the antivirus will analyze the file but it shouldn't block it.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Return to Virus - Issues

Who is online

Users browsing this forum: No registered users and 1 guest