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False positive ISSUE

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Re: False positive ISSUE

Postby Darth Panda » Wed, 10 Oct 2018, 16:37

Hello.

The viruslab already confirmed that the file has been classified as goodware.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive ISSUE

Postby as123 » Wed, 10 Oct 2018, 16:47


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Re: False positive ISSUE

Postby Darth Panda » Thu, 11 Oct 2018, 15:30

Every new version fdor the file will be detected as suspicious, as it will not be the same file as the last. If you are experiencing too much trouble, do not want to wait, or the company releases too many updates in too little time, you can exclude the file from analysis.
That will be the fastest solution for you
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Re: False positive ISSUE

Postby as123 » Thu, 11 Oct 2018, 16:45

Can it be excluded by digital signature?

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Re: False positive ISSUE

Postby Darth Panda » Thu, 11 Oct 2018, 17:32

is it digitally signed?
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Re: False positive ISSUE

Postby as123 » Thu, 11 Oct 2018, 18:28

Yes

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Re: False positive ISSUE

Postby Darth Panda » Mon, 15 Oct 2018, 11:02

Hello.

I already asked the viruslab staff to exclude the file trough the digital signature.

I will let you know when has been already done.

Regards.
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 956
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Postby Darth Panda » Tue, 16 Oct 2018, 16:50

Hello.

The file has already been excluded.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

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