LiteManager False positive detection (Adding to White list)

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Litemanager2
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LiteManager False positive detection (Adding to White list)

Post by Litemanager2 » Mon, 11 Feb 2019, 14:00

Hello support!
I am developer of LiteManager software , our site http://www.litemanager.com/

file
http://litemanager.com/soft/litemanager_4.9.zip

Antivirus Panda detect us as PUP/RemoteAdmin,
It is not problem for me, bu for our customers it looks like a virus detection, and scare for many users.

Is it possible to add LiteManager in white list? What is Your requirements/conditions for that?

New version LiteManager 4.9 we signed by Digital Certificate, protect files from renaming, did many internal protections, show Icon in tray for all time....

Looking forward for your answer!

PS
VirusTotal report
https://www.virustotal.com/#/file/4ea9a ... /detection

Darth Panda
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Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda » Tue, 12 Feb 2019, 11:54

we are submitting the file to our lab.
We will get in touch as soon as they and render a verdict on this subject.

Please hold.
Technical support – Panda Security
www.pandasecurity.com

Litemanager2
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Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 » Wed, 13 Feb 2019, 09:31

Thanks! I wait
Hope it solve problem for all LiteManager's files

Darth Panda
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Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda » Wed, 13 Feb 2019, 17:53

Digital signature has been added to whitelist. ON next update, will be loaded on our cloud. Check tomorrow first thing (western european time) in order to validate whitelisting.

REgards,
Technical support – Panda Security
www.pandasecurity.com

Litemanager2
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Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 » Sat, 16 Feb 2019, 10:51

I'm not sure, but seems it still detected, today 16 Feb

Checked on VirusTotal
https://www.virustotal.com/#/file/4ea9a ... /detection

Darth Panda
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Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda » Mon, 18 Feb 2019, 10:20

Hi Litemanager2,


We have added the digital signature to the whitelist. I downloaded the file now and it has not been detected as malware.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Litemanager2
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Joined: Mon, 11 Feb 2019, 13:58

Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 » Fri, 22 Feb 2019, 14:39

Very good, may be VirusTotal updating a little late
I just want to ask, all subfiles added to White list too ?
For examole ROMViewer.exe
https://www.virustotal.com/#/file/8d62a ... /detection

File
http://litemanager.com/soft/pro/ROMViewer.zip

Great thanks for You!

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