[SOLVED] [03978310] Istart.webssearches

[Shaun]

Hi,

How to remove Istart.webssearches.com from IE (Virus Removal Guide). When I open my internet explore by default it is opening with Istart.webssearches.com web page.

Thanks,
Raman

[VirusBuster]

Try running a scan with Panda Cloud Cleaner

NOTE: Some Potentially Unwanted Programs (PUPS), may leave traces after running the Panda Cloud Cleaner scan. For example, if your browser's start page is still modified, all you need to do is make sure the browser shortcuts are clean. To do so, right-click on the browser shortcut (usually located at the Desktop), go to Properties, click the Shortcut tab and remove the long URL in the Target field.



NOTE: Topic moved to the virus issues subforum

[Shaun]

Thanks for your reply.

The same I have done already regarding shortcuts but still the same issue. Scanned through panda cloud cleaner and find some infected files but when clean the infected file the message says Panda did not clean all the files and the same send to lab for investigation.

[VirusBuster]

In order to study your incident we need to collect additional data from your computer.

Access the Panda Cloud Cleaner installation path. By default, %ProgramFiles\Panda Security\Panda Cloud Cleaner.
Locate and create a copy of PCloudCleaner.LOG and Ramdom_Name.pad files.
Now press the Windows key + R, type %temp%, hit Enter and create a copy of all the files with the .stats extension.
Compress all these files into a .zip file and send them to us

[Shaun]

Thanks for your reply.

I have only PCloudCleaner.LOG file in this path "%ProgramFiles\Panda Security\Panda Cloud Cleaner" The same attached for your reference.

I don't have any files .stats extension in temp. Actually the temp files was deleted before seeing your earlier reply.

Sorry for my English.

[VirusBuster]

There is a removal guide in that page
Uninstall Webssearches!
Select your internet browser for instructions

BTW, the message from Panda Cloud Cleaner was because the Internet browser was opened when applying the disinfection

[Shaun]

Yes, I have already done this but problem is not solved.

[VirusBuster]

We have created the case 03978310 for this issue.

After studying the provided information and in order to offer you a solution as soon as possible, we suggest performing a remote session to the affected machine through a secure application.

During this remote session we would be able to perform all the tests needed and gather the needed information in order to solve the problem.

In order to perform this remote session we need you to provide us with at least 24 hours in advance a date and time when you would be able to establish the remote connection.

We work from Monday to Friday, from 7:30 am in the morning to 14:30 pm in the afternoon in local Spanish time (CEST/GMT+2).

Please let me know when suits you so we can arrange a date and provide you the connection details.

[Shaun]

Sorry for the delay,

Actually we reinstalled Operating system.

Thanks.

[TaTienDo]

Hi,

thanks for the info, I suppose after reinstalling the operating system the issue has been solved?

Regards,