[SOLVED] [04198116] False Positive

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
Muralitharan
Registered user
Registered user
Posts: 2
Joined: Tue, 18 Aug 2015, 14:32

[SOLVED] [04198116] False Positive

Post by Muralitharan »

Hi,

Your Panda Internet Security 2016 is detecting one of our software product file as threat under the category Suspicious file. When we tried to scan the file with your Panda threat engine in virus-total and Metascan-online websites, there is no threat detected and the application is clean. Even the other antivirus and threat engines has given good credits. When scanning with your Panda antivirus directly it resulted clean. Kindly, do reanalysis the file and update your database. Or else, please do provide the threat details and description that’s been flagged on our product. The threat marked on our product is W32/Exploit.gen. Moreover there is no description for the threat (W32/Exploit.gen) in your website. One of the Forum topic stated that it is because of the Application control functionality, so I disabled that. Panda detects the file as suspicious even after that.
The file can be downloaded from

http://www.remooptimizer.com/free-downl ... imizer.exe

Name of the file - remo-optimizer.exe
MD5 hash - 4ea75366693721a60ce66f7eb83b0fc2

Steps

1. Downloaded the EXE file
2. Double clicked and executed the EXE file
3. A pop up appeared at the bottom asking that “remo-optimizer.exe is an unknown application and is trying to run” with Allow/Deny buttons
4. I selected Allow
5. After that instead of execution and successful installation of the software, the file got neutralized and deleted from the location Saying that “Suspicious file detected” and “1 item neutralized”
6. File is been deleted and moved to quarantine


Note: Our products are totally secure, digitally signed and are released after undergoing several levels of testing..
Attachments
3.png
3.png (93.69 KiB) Viewed 6291 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False Positive

Post by VirusBuster »

We have created the case 04198116 for this issue
We'll keep you updated
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
TaTienDo
Official moderator
Official moderator
Posts: 344
Joined: Tue, 03 Apr 2012, 11:00

Re: [04198116] False Positive

Post by TaTienDo »

Hi,

the issue has been solved, could you please confirm it, and keep us updated?

Regards,
Muralitharan
Registered user
Registered user
Posts: 2
Joined: Tue, 18 Aug 2015, 14:32

Re: [04198116] False Positive

Post by Muralitharan »

Hi,

Thanks, for the response, its working fine. No threat detection. One more thing, Does the false detection for our product (Remo optimizer) in your antivirus product (Panda Internet security 2016) is fixed in all your products like Panda internet security, Antivirus pro etc.. or I have to submit a separate thread??


Thanks and regards,
R.Muralitharan.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04198116] False Positive

Post by VirusBuster »

Yes, its corrected for all the products as all they share the signatures
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Virus - Archive Issues”