Hi,
Your Panda Internet Security 2016 is detecting one of our software product file as threat under the category Suspicious file. When we tried to scan the file with your Panda threat engine in virus-total and Metascan-online websites, there is no threat detected and the application is clean. Even the other antivirus and threat engines has given good credits. When scanning with your Panda antivirus directly it resulted clean. Kindly, do reanalysis the file and update your database. Or else, please do provide the threat details and description that’s been flagged on our product. The threat marked on our product is W32/Exploit.gen. Moreover there is no description for the threat (W32/Exploit.gen) in your website. One of the Forum topic stated that it is because of the Application control functionality, so I disabled that. Panda detects the file as suspicious even after that.
The file can be downloaded from
http://www.remooptimizer.com/free-downl ... imizer.exe
Name of the file - remo-optimizer.exe
MD5 hash - 4ea75366693721a60ce66f7eb83b0fc2
Steps
1. Downloaded the EXE file
2. Double clicked and executed the EXE file
3. A pop up appeared at the bottom asking that “remo-optimizer.exe is an unknown application and is trying to run” with Allow/Deny buttons
4. I selected Allow
5. After that instead of execution and successful installation of the software, the file got neutralized and deleted from the location Saying that “Suspicious file detected” and “1 item neutralized”
6. File is been deleted and moved to quarantine
Note: Our products are totally secure, digitally signed and are released after undergoing several levels of testing..
[SOLVED] [04198116] False Positive
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- Registered user
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[SOLVED] [04198116] False Positive
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- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive
We have created the case 04198116 for this issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [04198116] False Positive
Hi,
the issue has been solved, could you please confirm it, and keep us updated?
Regards,
the issue has been solved, could you please confirm it, and keep us updated?
Regards,
-
- Registered user
- Posts: 2
- Joined: Tue, 18 Aug 2015, 14:32
Re: [04198116] False Positive
Hi,
Thanks, for the response, its working fine. No threat detection. One more thing, Does the false detection for our product (Remo optimizer) in your antivirus product (Panda Internet security 2016) is fixed in all your products like Panda internet security, Antivirus pro etc.. or I have to submit a separate thread??
Thanks and regards,
R.Muralitharan.
Thanks, for the response, its working fine. No threat detection. One more thing, Does the false detection for our product (Remo optimizer) in your antivirus product (Panda Internet security 2016) is fixed in all your products like Panda internet security, Antivirus pro etc.. or I have to submit a separate thread??
Thanks and regards,
R.Muralitharan.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04198116] False Positive
Yes, its corrected for all the products as all they share the signatures
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them