Panda free antivirus deleting my software

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Luciano Arruda
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Panda free antivirus deleting my software

Post by Luciano Arruda »

I'm a developer. Panda (antivirus free) is deleting my 15 softwares, in all my clients (impossible to add exclusion for all, are many customers). Where do I find the white list to add?
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CJ166
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Re: Panda free antivirus deleting my software

Post by CJ166 »

Panda Partner Colombia.
Luciano Arruda
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Re: Panda free antivirus deleting my software

Post by Luciano Arruda »

Thank you CJ166,
I sent this email a week ago, but I have not received any response yet. I'll keep waiting.
Darth Panda
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Re: Panda free antivirus deleting my software

Post by Darth Panda »

Do you digiltally sign your software?
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Luciano Arruda
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Re: Panda free antivirus deleting my software

Post by Luciano Arruda »

Mary77 wrote:Do you digiltally sign your software?
Yes, everyone signed, all files that are part of the installation. The certificate is quite old, some antivirus already recognize new executables as OK. All other antivirus (exception: some Chinese) say that it is ok. Panda, continues to delete new signed executables. Here in the forum they say to send mail. I send email and nobody answers or resolves.
Darth Panda
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Re: Panda free antivirus deleting my software

Post by Darth Panda »

if you want to exclude a digitally signed file. please send us a file signed, and we will exclude signature.


keep one or two signed files in a filder on your computer.

download and run the following file:

http://www.pandasecurity.com/resources/ ... 1508482639

once donwloaded, enter the folder where the files are
and enter your forun nickname.
now press submit

once uploaded, send us a line, to tell us the files are in the ftp.

regards
Technical support – Panda Security
www.pandasecurity.com
Luciano Arruda
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Re: Panda free antivirus deleting my software

Post by Luciano Arruda »

I was able to send.
But first, I had to troubleshoot an issue with the application you sent me. My nickname on the forum is "Luciano Arruda". It has space.

The application can not compress if I leave this space. So I put "Luciano_Arruda" in the NICK field, and then he managed to zip.

Tip: Have quotation marks before and after the nick on the command line to compress. This is required in 7zip.
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Re: Panda free antivirus deleting my software

Post by Darth Panda »

Your files have been sent to our lab. Please hold until excluded.

regards
Technical support – Panda Security
www.pandasecurity.com
Darth Panda
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Re: Panda free antivirus deleting my software

Post by Darth Panda »

the digital signatura has been excluded correctly.
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