URL mis-detection by Panda Global Protection

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viforce
Registered user
Registered user
Posts: 3
Joined: Tue, 20 Feb 2018, 16:07

URL mis-detection by Panda Global Protection

Post by viforce »

Hi Panda team

The URL https://client.forcenock.com/client.js is misclassified by Panda Global Protection product as malware (probably following Cyren's wrong URL classification).
See screenshot: https://pasteboard.co/H8wDb5v.png

The URL actually serves a legitimate (though obfuscated) JavaScript application purposedly installed by Wix company (wix.com) on their login page: https://users.wix.com.
This issue already caused massive reports from users of Wix.com, and *caused much harm already and continue to harm our business until it is resolved*.

Steps I've already done:
- Sent email to both support@pandasecurity.com and falsepositives@pandasecurity.com describing the issue and asking for help. No response (they probably have long backlog).
- Carefully studied this forum. Suggestion from this forum viewtopic.php?f=68&t=5062 talks about submitting file samples to Panda for (re-)analysis. However, it is a URL being mis-detected, not file. Actually, file under that URL can change periodically, so removing detection of a specific version of that file would be useless. In this case, the URL should be excluded not file sample.

Can you please suggest how we can act on this issue ASAP, as our company gets harmed each hour that passes. We really need a fix for this as this affects thousands of users.

I hope for a fast and helpful response.

Thank you.

Best Regards
Vitaly
ForceNock company.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: URL mis-detection by Panda Global Protection

Post by Darth Panda »

Hi Vitaly,

We have created an internal issue and escalated it to PandaLabs for a further study, when we have feedback we will get back to you !!

Regards
Technical support – Panda Security
www.pandasecurity.com
viforce
Registered user
Registered user
Posts: 3
Joined: Tue, 20 Feb 2018, 16:07

Re: URL mis-detection by Panda Global Protection

Post by viforce »

Thank you very much for your understanding!
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: URL mis-detection by Panda Global Protection

Post by Darth Panda »

Hi,

The url has been discarded.

Best Regards
Technical support – Panda Security
www.pandasecurity.com
viforce
Registered user
Registered user
Posts: 3
Joined: Tue, 20 Feb 2018, 16:07

Re: URL mis-detection by Panda Global Protection

Post by viforce »

Confirmed.

We appreciate your help.

Thank you very much!

Best Regards
Vitaly
ForceNock company.
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: URL mis-detection by Panda Global Protection

Post by Darth Panda »

Hi Vitaly,

Happy to help you !!

Regards
Technical support – Panda Security
www.pandasecurity.com
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