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False Positive

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False Positive

Postby ElenaRez » Fri, 13 Jul 2018, 15:59

Hello,
My name is Elena and I represent TweakBit. We have just released a new version of Driver Updater, which was made strictly according to CSA requirements, and discovered a false positive detection by your antivirus. Please help us solve this issue ASAP.
Link: dynamicdownloads.tweakbit.com/driver/st/ppc/driver-updater-setup - Detection name: PUP/TweakBit
Thank you.

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Re: False Positive

Postby Darth Panda » Mon, 16 Jul 2018, 10:22

Is it digitally signed?

if you sign digitally your files, we could exclude the signature, so you won´t have to worry again about future releases.

The digital signaure has to be certified by a authorised ceritfiying company
Technical support – Panda Security
www.pandasecurity.com

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Re: False Positive

Postby ElenaRez » Tue, 17 Jul 2018, 09:33

Hi there,

Thank you for the prompt reply!

All of our apps and installers/stubs are digitally signed.

Certified digital signature for installers/stubs: 0d5d8bb9e571c93c8907735d5d1cf1ea
Certified digital signature for apps: 0b8eacf53669f141288e54cb9c06dff7

Your help is much appreciated!

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Re: False Positive

Postby Darth Panda » Tue, 17 Jul 2018, 10:50

Hi,

I sent your request to PandaLabs, i will answer you ASAP.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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Re: False Positive

Postby ElenaRez » Tue, 17 Jul 2018, 14:19

Thank you so much!

Looking forward to your reply.

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Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Postby Darth Panda » Wed, 18 Jul 2018, 14:52

Hi,

The files have been exclued by digitally signed.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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Re: False Positive

Postby ElenaRez » Thu, 19 Jul 2018, 15:04

Hi Darth,

We have checked VirusTotal today and all of the false positives are still there, nothing cleared.

I've also double checked with our developers, they said digital signatures are correct. Can you please help.

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Re: False Positive

Postby Darth Panda » Thu, 19 Jul 2018, 15:36

Hi,

I am sorry for the misundersanding yesterday. I did misunderstood the info sent by our lab, thinking it was already cathegorised as goodware.

Due to the nature of the actions and changes taking place on the computer by installing your program, we consider the detection as Potentially Unwanted Program is correct. No changes has been placed on this detection

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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Re: False Positive

Postby ElenaRez » Thu, 19 Jul 2018, 16:21

Hi Darth,

Thank you for the prompt reply.

Can you please let us know what exactly is considered an unwanted behavior so we can go ahead and fix it.

Thank you.

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Re: False Positive

Postby ElenaRez » Fri, 20 Jul 2018, 10:35

Dear Darth,

We have compared our Driver Updater with Avast Driver Updater and found no difference. They also show outdated drivers and offer to purchase the app to update them. Yet you don’t detect Avast Driver Updater and insist on detecting ours.
Can you please indicate what unwanted behavior you see in our program that Avast Driver Updater doesn’t have so we can understand where is the issue?

Looking forward to your reply.

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