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False Positive

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Joined: Fri, 13 Jul 2018, 14:32

False Positive

Postby ElenaRez » Fri, 13 Jul 2018, 15:59

Hello,
My name is Elena and I represent TweakBit. We have just released a new version of Driver Updater, which was made strictly according to CSA requirements, and discovered a false positive detection by your antivirus. Please help us solve this issue ASAP.
Link: dynamicdownloads.tweakbit.com/driver/st/ppc/driver-updater-setup - Detection name: PUP/TweakBit
Thank you.

Official moderator
Posts: 745
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Postby Darth Panda » Mon, 16 Jul 2018, 10:22

Is it digitally signed?

if you sign digitally your files, we could exclude the signature, so you won´t have to worry again about future releases.

The digital signaure has to be certified by a authorised ceritfiying company
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Fri, 13 Jul 2018, 14:32

Re: False Positive

Postby ElenaRez » Tue, 17 Jul 2018, 09:33

Hi there,

Thank you for the prompt reply!

All of our apps and installers/stubs are digitally signed.

Certified digital signature for installers/stubs: 0d5d8bb9e571c93c8907735d5d1cf1ea
Certified digital signature for apps: 0b8eacf53669f141288e54cb9c06dff7

Your help is much appreciated!

Official moderator
Posts: 745
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Postby Darth Panda » Tue, 17 Jul 2018, 10:50

Hi,

I sent your request to PandaLabs, i will answer you ASAP.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 3
Joined: Fri, 13 Jul 2018, 14:32

Re: False Positive

Postby ElenaRez » Tue, 17 Jul 2018, 14:19

Thank you so much!

Looking forward to your reply.

Official moderator
Posts: 745
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Postby Darth Panda » Wed, 18 Jul 2018, 14:52

Hi,

The files have been exclued by digitally signed.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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