false positives Issue

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: BBOnline false positives Issue

Post by as123 »

Darth Panda, http://support.pandasecurity.com/forum/ ... =68&t=5062 No false positives submit mailbox


I attach a new file


AceLoader.exe AceClient.exe: https://drive.google.com/file/d/1h-mjt3 ... sp=sharing

pwd:panda
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: false positives Issue

Post by Darth Panda »

The mailbox posted there goes to an automatic queue where all files are analysed.
If ther are false, they will be analysed, the same as suspicious or known malware.

If you are unsure on a file, or want to change it to goodware, follow the instructions on the url provided.

regards.
Technical support – Panda Security
www.pandasecurity.com
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: false positives Issue

Post by as123 »

I encountered was false positives Issue
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: false positives Issue

Post by Darth Panda »

same
Technical support – Panda Security
www.pandasecurity.com
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: false positives Issue

Post by as123 »

Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: false positives Issue

Post by Darth Panda »

Correct. Thank you very much.
Technical support – Panda Security
www.pandasecurity.com
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: false positives Issue

Post by as123 »

File is not classified as goodware


File:https://drive.google.com/file/d/1zIKWot ... sp=sharing
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: false positives Issue

Post by Darth Panda »

Hi As123,

I have analized the files and we are not detecting virus. What is the problem with this files exactly?
Technical support – Panda Security
www.pandasecurity.com
User avatar
as123
Registered user
Registered user
Posts: 712
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: false positives Issue

Post by as123 »

Please watch the picture
Attachments
1.jpg
1.jpg (112.9 KiB) Viewed 8866 times
Darth Panda
Official moderator
Official moderator
Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: false positives Issue

Post by Darth Panda »

Hi as123,

I have escalated the issue to our labs.
We will keep you informed.

Regards,
Technical support – Panda Security
www.pandasecurity.com
Post Reply

Return to “Virus - Issues”