False positive ISSUE

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as123
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False positive ISSUE

Post by as123 » Fri, 31 Aug 2018, 11:51

File is not a suspicious file
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SmartPKI_Install.rar
(585 Bytes) Downloaded 264 times
SmartPKI_Install.zip
(328.9 KiB) Downloaded 274 times

Darth Panda
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Re: False positive ISSUE

Post by Darth Panda » Fri, 31 Aug 2018, 12:30

hello.

Please follow the step listed in the following link to be able to send those files to our virus lab:

http://support.pandasecurity.com/forum/ ... =68&t=5062

best regards
Technical support – Panda Security
www.pandasecurity.com

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as123
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Re: False positive ISSUE

Post by as123 » Fri, 31 Aug 2018, 12:34

I am experiencing a False positive problem, not a malware issue.

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Re: False positive ISSUE

Post by Darth Panda » Fri, 31 Aug 2018, 12:42

hello again.

you can send to the same email address, those false positives, and the viruslab will do the whitelisting of those files.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive ISSUE

Post by as123 » Fri, 31 Aug 2018, 13:15


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Re: False positive ISSUE

Post by as123 » Wed, 05 Sep 2018, 07:37

Sent to virus@pandasecurity.com did not receive a reply

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Re: False positive ISSUE

Post by Darth Panda » Wed, 05 Sep 2018, 08:58

Hi As123,

I have analyzed the files and they are not detected as suspicious files now. Please, check if your program is still detecting them.
Technical support – Panda Security
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Re: False positive ISSUE

Post by as123 » Wed, 10 Oct 2018, 06:14

The latest version of the file was detected as suspicious


file: https://edesk.bli.gov.tw/qa/download/Sm ... nstall.exe

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Re: False positive ISSUE

Post by Darth Panda » Wed, 10 Oct 2018, 09:44

Hello,

Pandalab is checking the file again.

I will tell you as soon as possible when the issue would be fixed.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive ISSUE

Post by as123 » Wed, 10 Oct 2018, 15:46


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