Register
FaceBook Twitter

False positive ISSUE

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

False positive ISSUE

Postby as123 » Fri, 31 Aug 2018, 11:51

File is not a suspicious file
Attachments
SmartPKI_Install.rar
(585 Bytes) Downloaded 211 times
SmartPKI_Install.zip
(328.9 KiB) Downloaded 215 times

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Postby Darth Panda » Fri, 31 Aug 2018, 12:30

hello.

Please follow the step listed in the following link to be able to send those files to our virus lab:

viewtopic.php?f=68&t=5062

best regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Postby as123 » Fri, 31 Aug 2018, 12:34

I am experiencing a False positive problem, not a malware issue.

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Postby Darth Panda » Fri, 31 Aug 2018, 12:42

hello again.

you can send to the same email address, those false positives, and the viruslab will do the whitelisting of those files.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Postby as123 » Fri, 31 Aug 2018, 13:15


Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Postby as123 » Wed, 05 Sep 2018, 07:37

Sent to virus@pandasecurity.com did not receive a reply

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Postby Darth Panda » Wed, 05 Sep 2018, 08:58

Hi As123,

I have analyzed the files and they are not detected as suspicious files now. Please, check if your program is still detecting them.
Technical support – Panda Security
www.pandasecurity.com

Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Postby as123 » Wed, 10 Oct 2018, 06:14

The latest version of the file was detected as suspicious


file: https://edesk.bli.gov.tw/qa/download/Sm ... nstall.exe

Official moderator
Posts: 965
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive ISSUE

Postby Darth Panda » Wed, 10 Oct 2018, 09:44

Hello,

Pandalab is checking the file again.

I will tell you as soon as possible when the issue would be fixed.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

Registered user
User avatar
Posts: 697
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: False positive ISSUE

Postby as123 » Wed, 10 Oct 2018, 15:46


Next

Return to Virus - Issues

Who is online

Users browsing this forum: No registered users and 1 guest