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Quarantine issue

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Quarantine issue

Postby as123 » Sun, 16 Sep 2018, 15:25

How Panda Antivirus handles suspicious files in Quarantine

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Re: Quarantine issue

Postby Darth Panda » Mon, 17 Sep 2018, 13:28

Hi as123,

Every file that Panda detects and neutralizes is moved to quarantine before any action is taken upon them as a preventive measure. The Antivirus will take the most appropriate decision in each case, depending on the type of threat.
Malware: If a file turns out to be malware, it will be automatically removed from the computer after seven days.
Suspicious files: They will be kept in quarantine until Panda determines whether they are dangerous (malware) or innocuous (goodware). If the file turns out to be goodware, the antivirus will remove it from quarantine and return it to its original path.
PUPs: Adware and other types of potentially unwanted programs (PUPs) are kept in quarantine indefinitely.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: Quarantine issue

Postby as123 » Mon, 17 Sep 2018, 13:44

Will Quarantine send the file related information to Panda Labs?

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Re: Quarantine issue

Postby Darth Panda » Mon, 17 Sep 2018, 14:51

Hi As123,

the file is uploaded to the laboratory. But if it is large, it will not be able to upload it.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: Quarantine issue

Postby as123 » Mon, 17 Sep 2018, 15:12

Quarantine does not show the sending time

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Re: Quarantine issue

Postby Darth Panda » Mon, 17 Sep 2018, 15:37

Hi as123,

It's not shown in the antivirus. The files are uploaded automatically.

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Technical support – Panda Security
www.pandasecurity.com

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Re: Quarantine issue

Postby as123 » Wed, 19 Sep 2018, 04:03

How much is the file size limit?

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Re: Quarantine issue

Postby Darth Panda » Wed, 19 Sep 2018, 10:16

Hi as123,

The file size limit is 50 mb.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: Quarantine issue

Postby as123 » Fri, 21 Sep 2018, 14:36

Can display suspicious file transfer time in the next version?

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Re: Quarantine issue

Postby Darth Panda » Fri, 21 Sep 2018, 17:45

Hi as123,

Sorry, but I don´t have that information as is not actually in the antivirus options. This request is a product suggestion. Please go to the appropiate post on the forum:

viewforum.php?f=97

Regards,
Technical support – Panda Security
www.pandasecurity.com

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