View topic - Quarantine issue

by **as123** » Fri, 28 Sep 2018, 14:13

What are the pipes for Panda to collect files?

by **Darth Panda** » Fri, 28 Sep 2018, 15:12

Hi As123,

I'm not sure I have understood your question. If you have any file incorrectly detected, you can contact with Technical Support at your country to solve the problem.

https://www.pandasecurity.com/support/

by **as123** » Thu, 11 Oct 2018, 18:40

Is Quarantine suspicious file analyzed via Collective Intelligence?

by **Darth Panda** » Tue, 16 Oct 2018, 09:30

Hello.

Yes, when a suspicious file has been moved to quarentine, the file is analyzed via cloud/ collective inteligence, and if after that analisys, the file is considered as goodware, it is removed from quarentine and restored so the customer can use it again correctly.

Best regards.

by **jackjones** » Tue, 18 Dec 2018, 09:53

If your antivirus has detected the malware and you are thinking to quarentine it then I will suggest that delete it but if you want to quarentine it and you are unable to do it then contact https://antiviruschatsupport.co/ for the assistance

by **Darth Panda** » Mon, 11 Feb 2019, 13:08

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