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false malware, wont let em access site

Problems with virus, rootkits, rogueware...? The community and the Panda experts will get your queries solved!
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Joined: Sat, 19 Jan 2019, 05:52

false malware, wont let em access site

Postby emperoral » Sat, 19 Jan 2019, 05:58

i am trying to access eharmony site. I could access the site whenever i wanted until you forced panda globe on me. now it will not load, keeps saying contains malware and exploits. this is the third time i am contacting you and still not fixed

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Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Postby Darth Panda » Mon, 21 Jan 2019, 17:36

Hi Emperoral,

The site is classified as Dating & Personals. It shouldn't be blocked unless you have that category blocked in the antivirus.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Postby emperoral » Tue, 22 Jan 2019, 22:23

the site comes up as possible threats and wont let me access. how do fix this. I used to be able to access and all of a sudden it stopped letting me. I did not change anything in my setting until after it stopped working.

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Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Postby Darth Panda » Wed, 23 Jan 2019, 14:16

Hi emperoral,

Please delete temporary internet files and the browser cache files. Try accessing the site privately with incognito mode.
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

It could be possible as well the blocked url is another one located in that site.

Regards
Technical support – Panda Security
www.pandasecurity.com

Registered user
Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Postby emperoral » Sat, 26 Jan 2019, 07:23

still doesnt work. how do i find out if its on block list in antivirus. I dont see it blocked anywhere. As i said before it worked until recently and just stopped.

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Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Postby Darth Panda » Mon, 28 Jan 2019, 10:55

Hi Emperoral,


I need you to send me a screenshot of the error message that appears when you try to access the URL.
Technical support – Panda Security
www.pandasecurity.com

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Posts: 4
Joined: Sat, 19 Jan 2019, 05:52

Re: false malware, wont let em access site

Postby emperoral » Tue, 29 Jan 2019, 00:16

here it is.
Attachments
error.jpg
error.jpg (210.76 KiB) Viewed 420 times

Official moderator
Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: false malware, wont let em access site

Postby Darth Panda » Thu, 31 Jan 2019, 17:49

Hi emperoral,

We have changed the url classification and now it shouldn't be detected as malware. Sorry for the inconvenience.
Technical support – Panda Security
www.pandasecurity.com

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