false malware, wont let em access site
false malware, wont let em access site
i am trying to access eharmony site. I could access the site whenever i wanted until you forced panda globe on me. now it will not load, keeps saying contains malware and exploits. this is the third time i am contacting you and still not fixed
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: false malware, wont let em access site
Hi Emperoral,
The site is classified as Dating & Personals. It shouldn't be blocked unless you have that category blocked in the antivirus.
Regards,
The site is classified as Dating & Personals. It shouldn't be blocked unless you have that category blocked in the antivirus.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: false malware, wont let em access site
the site comes up as possible threats and wont let me access. how do fix this. I used to be able to access and all of a sudden it stopped letting me. I did not change anything in my setting until after it stopped working.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: false malware, wont let em access site
Hi emperoral,
Please delete temporary internet files and the browser cache files. Try accessing the site privately with incognito mode.
https://support.google.com/chrome/answe ... ktop&hl=en
It could be possible as well the blocked url is another one located in that site.
Regards
Please delete temporary internet files and the browser cache files. Try accessing the site privately with incognito mode.
https://support.google.com/chrome/answe ... ktop&hl=en
It could be possible as well the blocked url is another one located in that site.
Regards
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: false malware, wont let em access site
still doesnt work. how do i find out if its on block list in antivirus. I dont see it blocked anywhere. As i said before it worked until recently and just stopped.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: false malware, wont let em access site
Hi Emperoral,
I need you to send me a screenshot of the error message that appears when you try to access the URL.
I need you to send me a screenshot of the error message that appears when you try to access the URL.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: false malware, wont let em access site
here it is.
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- error.jpg (210.76 KiB) Viewed 10085 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: false malware, wont let em access site
Hi emperoral,
We have changed the url classification and now it shouldn't be detected as malware. Sorry for the inconvenience.
We have changed the url classification and now it shouldn't be detected as malware. Sorry for the inconvenience.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com