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False positive on our software

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False positive on our software

Postby bromagosa » Tue, 22 Jan 2019, 16:57

Hi,

I'm one of the developers of MicroBlocks, a new programming language for 32 bit microcontrollers. A couple of schools have complained that Panda Antivirus Pro reports that our installer contains a virus.

What can we do to get the software inspected and whitelisted? It can be downloaded at http://microblocks.fun/download.html

Thanks!

Bernat Romagosa.

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Re: False positive on our software

Postby Darth Panda » Wed, 23 Jan 2019, 16:05

Hi bromagosa,

We have escalate your issue to our labs in order to analyze the file.
We will keep you informed.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive on our software

Postby bromagosa » Wed, 23 Jan 2019, 17:28

Thanks! :)

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Re: False positive on our software

Postby Darth Panda » Fri, 25 Jan 2019, 11:52

Hi bromagosa,

We have analyzed the file and it is not detected as malware.

To prevent the file from being blocked by our protections, I suggest that you add a digital signature to the file.

If not, send us the exact file that is being detected and the name that we give to that detection.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive on our software

Postby bromagosa » Fri, 25 Jan 2019, 13:18

Hi there,

thanks for your analysis. The exact message is this one:

Image

Sorry about the quality, but that's the picture the user sent us.

The exact file is microBlocks setup.exe, which you can download from this URL: https://github.com/bromagosa/microblocks-site/releases/download/v0.1.29/microBlocks.setup.exe

I'll look into signing the app, but I'm not sure how easy signing Windows apps from a Linux box will be... will investigate.

Thanks again!

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Joined: Tue, 24 Oct 2017, 12:04

Re: False positive on our software

Postby Darth Panda » Fri, 25 Jan 2019, 16:05

Hi bromagosa,

In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:



Information



Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z

Attach to an email all files requested and send them to us to complete the study of the incident and solve it.
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive on our software

Postby bromagosa » Tue, 05 Feb 2019, 17:20

I finally got the PSInfo file from the school. Which email address should I send it to?

Thanks! :)

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Re: False positive on our software

Postby Darth Panda » Tue, 05 Feb 2019, 17:29

hello,

You can send it to: soportecorporativo@pandasecurity.com

case number:
04808095

regards
Technical support – Panda Security
www.pandasecurity.com

Official moderator
Posts: 1162
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive on our software

Postby Darth Panda » Wed, 06 Feb 2019, 17:10

Hi bromagosa,

The file should not be blocked again, as the tmp files are classified as goodware by our protections.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive on our software

Postby bromagosa » Thu, 07 Feb 2019, 10:19

Thanks a lot for the support! :)

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