[SOLVED] scan stuck at 11%

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reshal
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[SOLVED] scan stuck at 11%

Post by reshal »

Today i started a scan like any other day when it suddenly did not want to go beyond 11%. I thought maybe 1 weird coincidence and canceled the scan and wanted to do a new scan.
But it would not let me even do a new scan, when i pressed for a new scan it just doesnt do anything. I restarted my pc and could once again press scan and it again stopped at 11%.
Waited a long time but nothing happened canceled it and again could not start a new scan. (dont get en error or anything it just stops)
ive tried to remove the file that it got stuck on but that didnt make a difference.
1 more thing i did come by accident yesterday to some weird prob. not safe site by some link i pressed by accident.
but i closed that quickly and nothing really happened so i went on and later just shut of my pc.

anyone know a fix or what to do? plz help.
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VirusBuster
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Re: scan stuck at 11%

Post by VirusBuster »

Try defragmenting the disk and running scandisk in order to avoid any disk errors
Is the scan being stuck always in the same file?
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Jorge Torre
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reshal
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Re: scan stuck at 11%

Post by reshal »

It doesnt stay stuck at the same file because i have removed the file it stayed stuck several times now.
stopped doing that because tbh i had no idea what i was removing from my pc and if it was important.

just tried it defragmenting but before it begins it gives me a warning that the disk i trying to do it to contains my windows and that it windows might not work anymore if i do it.

should i still try to 2 it?

I already tried just scanning the C disk(if thats what its called) but there it already stops at 1%.
really got no clue what is going on(pc works fine tho no real sign of any virus or anything it just wont scan)

small update: went to 13% now before getting stuck stil nothing else changed. still same questions.
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VirusBuster
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Re: scan stuck at 11%

Post by VirusBuster »

reshal wrote:just tried it defragmenting but before it begins it gives me a warning that the disk i trying to do it to contains my windows and that it windows might not work anymore if i do it.
I guess that was when trying to perform the scandisk, it will need to unmount the drive to complete the scan
It will be done at the reboot
You should try it as it will detect and repair the disk errors if found any

You should also try defragmenting the disk as it will reorganize the information on the disk so that it can be read faster.
A disk which is too fragmented, will cause the scan getting blocked

Which Panda product and version are you using?
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Jorge Torre
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reshal
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Re: scan stuck at 11%

Post by reshal »

i dont get what you mean with the first sentences, but i did do the defragmenting but that didnt work.
Tried several times.

i am using panda internet security 2012.
only bought it a few weeks ago(have it on another pc works fine still)

still stuck at 11%
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PandaSupport1
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Re: scan stuck at 11%

Post by PandaSupport1 »

Thanks for the INFO !!!! ;)

We will need more data, so we will need your customer number in order to open an internal issue.
Please, send us a PM with your customer number.
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Alberto Domínguez
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reshal
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Re: scan stuck at 11%

Post by reshal »

will do as soon as i find out where to find my customer number.

update: pm send
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PandaSupport1
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Re: scan stuck at 11%

Post by PandaSupport1 »

Hi,

We have opened the issue number 03407824.
We have answered to your PM ;)
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Alberto Domínguez
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reshal
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Re: scan stuck at 11%

Post by reshal »

so i got the email and i responded to giving a date and a time but i got a spanish email back in response.

translated it and i think it was just a standard email or something. so i dont know what to do now
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Re: scan stuck at 11%

Post by PandaSupport1 »

reshal wrote:so i got the email and i responded to giving a date and a time but i got a spanish email back in response.

translated it and i think it was just a standard email or something. so i dont know what to do now
Sorry, but I didn't receive your email
If you prefer, we could communicate throgh the forum, sending private messages.
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Alberto Domínguez
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