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[SOLVED] AV Pro 2012 Status Danger

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
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Re: AV Pro 2012 Status Danger

Postby PandaSupport1 » Fri, 13 Apr 2012, 10:57

scottyccfc wrote:Whats does this actually do?
Would like to know the issue first and what Im downloading to fix the problem. And does anyone know why this happened?


The hotfix resolves TPSRV.EXE errors as well as errors in the antivirus, anti-spam and identity theft protections.
It's a known product issue and it solves installing the hotfix.
Regards,

Alberto Dominguez
TechSupport Department, Panda Security

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Re: AV Pro 2012 Status Danger

Postby xBocT » Fri, 13 Apr 2012, 13:07

Hello,

I would like to say Thank You to Russian Panda Security Support. I've received 6 files from them, after it being installed, this error not actual for me anymore.
Problem is solved.
Good Job, guys!

Andrew

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Re: AV Pro 2012 Status Danger

Postby BreadHog » Fri, 13 Apr 2012, 13:38

I think this is the better one anti virus software which can completely are of your PC and if it can find something wrong then it can inform you immediately.

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Re: AV Pro 2012 Status Danger

Postby Arzosah29 » Sun, 15 Apr 2012, 02:44

Hi,
I'm having the same issue with Panda TPSrv. I've tried the solutions suggested here but they didn't work. I'm not sure what version my Panda Security is, but I bought it in August of 2011.
Any further suggestions would be greatly appreciated!!

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Re: AV Pro 2012 Status Danger

Postby VirusBuster » Mon, 16 Apr 2012, 07:51

Arzosah29 wrote:I'm not sure what version my Panda Security is, but I bought it in August of 2011.

If you don't know whether its Panda Antivirus Pro, Panda Internet Security or Panda Global Protection we won't be able to provide you a proper solution to the problem
Open the antivirus and go to the ? at the top right side and select the option "About Panda ...."
Let us know which version is the one you are using
Regards,

Jorge Torre
TechSupport Department, Panda Security
Retail & Malware Team
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Re: AV Pro 2012 Status Danger

Postby Arzosah29 » Mon, 16 Apr 2012, 22:03

Hi,

It is Panda Internet Security 2011, 16.00.00.
Hope that helps!

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Re: AV Pro 2012 Status Danger

Postby VirusBuster » Tue, 17 Apr 2012, 08:36

Arzosah29 wrote:Hi,

It is Panda Internet Security 2011, 16.00.00.
Hope that helps!

Then the hotfix for you is this one: hfp161007s7_r6.exe
Regards,

Jorge Torre
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Re: AV Pro 2012 Status Danger

Postby onefunkycat » Tue, 17 Apr 2012, 18:32

Hi,
I have the same issue as mentioned above, but I have Panda GP 2011 4.00.00.

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Re: AV Pro 2012 Status Danger

Postby VirusBuster » Wed, 18 Apr 2012, 07:53

onefunkycat wrote:Hi,
I have the same issue as mentioned above, but I have Panda GP 2011 4.00.00.

The hotfix for you is this one: hfgp41007s7_r8.exe
Regards,

Jorge Torre
TechSupport Department, Panda Security
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Re: AV Pro 2012 Status Danger

Postby onefunkycat » Wed, 18 Apr 2012, 14:35

Downloaded the hotfix, now it works just fine.
thanks!

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