[SOLVED] [04238779] False positive report

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
ppiotrowicz
Registered user
Registered user
Posts: 2
Joined: Thu, 19 Nov 2015, 22:00

[SOLVED] [04238779] False positive report

Post by ppiotrowicz »

Hello,

One of our customers reported that Panda Cloud Office Protection Suite is flagging our executable files as infected with W32/Exploit.gen (Screenshot http://take.ms/ptVhI)

I attached a zip file with those executables, can you please check them and whitelist if everything is fine? Password to zip file is panda.
Attachments
files.zip
Password: panda
(308.09 KiB) Downloaded 226 times
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False positive report

Post by VirusBuster »

We have created the case 04238779 for this issue
We'll keep you updated
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04238779] False positive report

Post by VirusBuster »

The files won't be detected again with the next signature update/syncronization
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
ppiotrowicz
Registered user
Registered user
Posts: 2
Joined: Thu, 19 Nov 2015, 22:00

Re: [04238779] False positive report

Post by ppiotrowicz »

Thanks!
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: [04238779] False positive report

Post by VirusBuster »

ISSUE SOLVED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Virus - Archive Issues”