Hello,
One of our customers reported that Panda Cloud Office Protection Suite is flagging our executable files as infected with W32/Exploit.gen (Screenshot http://take.ms/ptVhI)
I attached a zip file with those executables, can you please check them and whitelist if everything is fine? Password to zip file is panda.
[SOLVED] [04238779] False positive report
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- Registered user
- Posts: 2
- Joined: Thu, 19 Nov 2015, 22:00
[SOLVED] [04238779] False positive report
- Attachments
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- files.zip
- Password: panda
- (308.09 KiB) Downloaded 226 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positive report
We have created the case 04238779 for this issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04238779] False positive report
The files won't be detected again with the next signature update/syncronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 2
- Joined: Thu, 19 Nov 2015, 22:00
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04238779] False positive report
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them