[SOLVED] [04406625] False Positive Detection
[SOLVED] [04406625] False Positive Detection
Hi, we are a software house that develops ERP software to gas stations. One of our executable file is being detected as a virus by Panda Antivirus through the virustotal.com . How can we submit it to analysis in order to flag it as secure. Thank you in advance.
Re: False Positive Detection
Regards,
Txaber Gartzia
TechSupport Department, Panda Security
I don't reply to private messages unless I have previously requested them
Txaber Gartzia
TechSupport Department, Panda Security
I don't reply to private messages unless I have previously requested them
Re: False Positive Detection
Hi, we tried a few minutes ago but the email returned.
Subject: No se puede entregar: False Positive Submission
"No se ha podido realizar la entrega a estos destinatarios o grupos:
falsepositives@pandasecurity.com
El buzón de correo del destinatario está lleno y no puede aceptar mensajes por el momento. Intente enviar de nuevo este mensaje más tarde o póngase en contacto directamente con el destinatario."
Subject: No se puede entregar: False Positive Submission
"No se ha podido realizar la entrega a estos destinatarios o grupos:
falsepositives@pandasecurity.com
El buzón de correo del destinatario está lleno y no puede aceptar mensajes por el momento. Intente enviar de nuevo este mensaje más tarde o póngase en contacto directamente con el destinatario."
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive Detection
Can you post a password compressed copy of the file and a copy of the antivirus report?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False Positive Detection
Yes. The report is https://www.virustotal.com/en/file/5bca ... /analysis/
- Attachments
-
- roteadorpdv1030.7z
- The password is 3jdnav0vme8
- (961.53 KiB) Downloaded 302 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive Detection
We have created the case 04406625 for this issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04406625] False Positive Detection
The file won't be detected again with our next signature update
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [04406625] False Positive Detection
Thank you very much!
We appreciate your help.
We appreciate your help.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [04406625] False Positive Detection
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them