Preciso de ajuda: tenho o panda global protection 2012 e desde a verificação completa efetuada no dia 14-01-2013 está apresentando o seguinte resultado: 1 infectado e 0 resolvido. Incidência: vírus detectado Trj/OCJ.C
I need help: I have the panda global protection since 2012 and the full scan conducted on 14.01.2013 is presenting the following result: 1 infected and 0 resolved. Incidence: virus detected Trj / OCJ.C
[SOLVED] Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
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Re: Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
Can you attach a copy of your antivirus report so that we can see where exactly was it detected?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
Segue em anexo a informação do vírus.
obs.: na aba relatórios do PANDA não consta nada
Attached is the information of the virus.
obs.: tab reports PANDA not on anything
obs.: na aba relatórios do PANDA não consta nada
Attached is the information of the virus.
obs.: tab reports PANDA not on anything
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
It has not been removed because the detection is inside a packed file, you'll see the detection between square brackets []
In this case the infected file is the bprotect.exe which is inside the packed file (installer) browsermanagersetup.exe
It is not possible for the antivirus to perform a disinfection inside a packed file, so in order to get rid of the infection, you must manually delete the c:\users\admin\appdata\local\temp\d5e032f6-bab0-7891-8c3a-a935b080c7fa\latest\browsermanagersetup.exe
Code: Select all
c:\users\admin\appdata\local\temp\d5e032f6-bab0-7891-8c3a-a935b080c7fa\latest\browsermanagersetup.exe[\][bprotect.exe]
It is not possible for the antivirus to perform a disinfection inside a packed file, so in order to get rid of the infection, you must manually delete the c:\users\admin\appdata\local\temp\d5e032f6-bab0-7891-8c3a-a935b080c7fa\latest\browsermanagersetup.exe
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
The problem was solved.
Thank you.
Thank you.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Global 2012 - Incidência: vírus detectado Trj/OCJ.C
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them