Panda Support Information
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- VirusBuster
-
- Posts: 7599
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Panda Support Information
In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:
When the data collection finishes, a new message indicates the path where the file has been saved to in the following format: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach the resulting PSInfo.7z file as a reply
- Download the PSInfo.exe file into your computer and save it in your Windows Desktop.
- Double click on the PSInfo.exe to run the tool.
- Accept License agreement terms.
The tool will automatically detect the customer ID. In case the Endpoint Agent is not installed, you will need to fill in the customer ID though. - Give a brief description of the incident
- Select the affected product from the dropdown box. If the product is Panda Free Antivirus or any Consumer 2015 product, select Pro/Internet/Global/Gold
- Select Do not send, save local
- Click Start.
A message will indicate that the tool has started to collect the required data.
When the data collection finishes, a new message indicates the path where the file has been saved to in the following format: COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach the resulting PSInfo.7z file as a reply
Regards,

Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them

Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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